Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Introducing an innovative email application designed with cutting-edge features to enhance business communication in today's fast-paced world. This app is crafted to provide joy and efficiency across all your email accounts, compatible with devices such as iPhone, iPad, Android, Mac, and Windows. With built-in Read Receipts, Newton automatically tracks your sent emails, ensuring you stay informed without any extra effort. This functionality not only provides instant feedback but also enables you to follow up on messages promptly and effectively. The Recap feature intuitively highlights conversations that require your attention or follow-up, while also managing emails with due dates and reminders, ensuring that nothing is overlooked. The Tidy Inbox functionality helps you maintain a streamlined experience by automatically filtering out newsletters and other distractions, allowing you to concentrate on what truly matters. Additionally, for those who prefer to manage tasks outside their inbox, Newton provides the convenience of saving emails directly to productivity tools like Todoist, Evernote, OneNote, Trello, or Asana with just a single click, thereby enhancing your organization and efficiency. Embrace a more productive email experience that meets the demands of modern communication.
Description
SupportBee's ticketing system is designed to help teams effectively manage, prioritize, and collaborate on customer support inquiries. Functioning similarly to an email platform, SupportBee's shared inbox keeps your interactions with customers seamless and discreet, preserving the personal nature of email communication. In contrast to a conventional email inbox, our system provides a smooth collaborative experience by allowing the assignment of tickets to specific agents and teams, ensuring accountability and preventing any issues from being overlooked. Additionally, our integrated knowledge base tool, KBee, empowers customers to find solutions independently, reducing the need for direct support requests. This feature is perfectly aligned with our Shared Inbox, allowing your team to quickly reference and share links to pertinent support articles while engaging with customers. Furthermore, this setup enhances the overall efficiency of customer service operations, ultimately leading to higher satisfaction rates.
API Access
Has API
No
API Access
Has API
No
Integrations
Asana
Yes
Trello
Yes
Aritic PinPoint
No
Basecamp
No
CA Flowdock
No
ClickUp
No
Customer.io
No
Desktop.com
No
Email Signature Rescue
Yes
Evernote
Yes
Integrations
Asana
Yes
Trello
Yes
Aritic PinPoint
Yes
Basecamp
Yes
CA Flowdock
Yes
ClickUp
Yes
Customer.io
Yes
Desktop.com
Yes
Email Signature Rescue
No
Evernote
No
Pricing Details
$49.99 per year
Free Trial
Yes
Free Version
No
Pricing Details
$49 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CloudMagic
Country
United States
Website
newtonhq.com
Vendor Details
Company Name
SupportBee
Founded
2011
Country
United States
Website
supportbee.com
Product Features
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
No
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes