Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Case management utilizes software to effectively oversee business cases from their beginning stages all the way to resolution. This method merges human involvement with intelligent automation to enhance efficiency. The path to resolving a case is often influenced by human choices, unforeseen circumstances, established policies and regulations, and shifts in the status of content, rather than relying solely on factors that can be anticipated and defined through a structured workflow design. Additionally, this dynamic approach allows for flexibility, enabling organizations to adapt to various challenges that may arise during the case management process.
Description
Streamline both simple and intricate business operations by merging human efforts with robotic processes, effectively alleviating the workload of routine tasks from knowledge workers while enhancing overall organizational efficiency. Utilize machine learning (ML) and artificial intelligence (AI) to provide smart responses to customer inquiries, ensuring a human touch remains present. Newgen's Robotic Process Automation (RPA) serves as a crucial connector in realizing comprehensive process automation. This enables businesses to handle repetitive and monotonous tasks either independently or as components of broader, more complex enterprise workflows. Additionally, Process Insights allows for monitoring the vitality and effectiveness of intricate processes by uncovering hidden obstacles and identifying tasks suited for automation, while also predicting future resource needs based on historical process data. By embracing this technology, organizations can not only improve efficiency but also foster a more responsive and dynamic work environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Pismo
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Newgen Software
Founded
1992
Country
United States
Website
www.newgensoft.com
Vendor Details
Company Name
Newgen Software
Founded
1992
Country
India
Website
newgensoft.com/platform/low-code-process-automation/robotic-process-automation/
Product Features
Legal Case Management
Billing Management
No
Calendar Management
No
Case Notes
No
Client Management
No
Communication Tracking
No
Conflict Management
No
Corporations
No
Court Management
No
Discovery Management
No
Docket Management
No
Document Management
No
Expense Tracking
No
Government
No
Law Firms
No
Records Management
No
Task Management
No
Time Tracking
No
Trust Accounting
No
Product Features
Robotic Process Automation (RPA)
Analytics
No
Attended Automation
No
Code-free Development
No
Image Recognition
No
Optical Character Recognition
No
Process Builder
No
Third Party Application Integration
No
Unattended Automation
No