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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Newbridge provides a comprehensive UCaaS cloud contact center technology platform that encompasses Omnichannel communication, IVR, Social Media integration, Workforce Management, and office phone systems. Renowned for its cutting-edge innovation, adaptability, and cost-effectiveness, Newbridge collaborates with industry experts and partners to tailor, enhance, and maintain the personnel and processes using advanced SaaS technology. Additionally, for various technological necessities including infrastructure, IT assistance, managed service provider requirements, and cabling solutions, we depend on our reliable partners to guarantee smooth integration and execution of their offerings. This collaborative approach ensures that all aspects of the contact center function efficiently and effectively.

Description

Efficiently manage your calls with professionalism by transferring, parking, notifying about calls on hold, and checking the status of your colleagues. The Imagicle Attendant Console serves as an operator console that enhances and simplifies the management of both incoming and outgoing calls for all operators. This solution encompasses essential features such as answering, transferring, parking, managing queues, and recording calls. It provides a comprehensive suite of must-have applications for your unified communications (UC) platforms, all integrated into one suite, with a single server, unified support, and a seamless user experience. Always kept current and adaptable for any business environment, whether On-Premises or Cloud-based, it is designed to enhance your UCaaS offerings by integrating all the necessary services your clients require. The Imagicle UC Suite can be hosted on the Imagicle Cloud or within your own data centers. With its user-friendly interface, the Imagicle Attendant Console enables operators to execute actions with just a click, ultimately saving valuable time and boosting overall productivity. This efficiency makes it an indispensable tool for any organization looking to optimize their communication processes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CommunityWFM Yes 
Rezcontrol Yes 
Wildix No 

Integrations

CommunityWFM No 
Rezcontrol No 
Wildix Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Newbridge Business Solutions

Founded

2003

Country

United States

Website

newbridgebusinesssolutions.com

Vendor Details

Company Name

Imagicle

Country

Italy

Website

www.imagicle.com

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer Yes 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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