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features
design
support

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Description

Newbridge provides a comprehensive UCaaS cloud contact center technology platform that encompasses Omnichannel communication, IVR, Social Media integration, Workforce Management, and office phone systems. Renowned for its cutting-edge innovation, adaptability, and cost-effectiveness, Newbridge collaborates with industry experts and partners to tailor, enhance, and maintain the personnel and processes using advanced SaaS technology. Additionally, for various technological necessities including infrastructure, IT assistance, managed service provider requirements, and cabling solutions, we depend on our reliable partners to guarantee smooth integration and execution of their offerings. This collaborative approach ensures that all aspects of the contact center function efficiently and effectively.

Description

Provide your clients with a comprehensive unified communications solution through our ready-to-implement private label option. It’s truly that straightforward. Quickly build your own branded communication framework with our easily deployable service. By collaborating with White Label Communications, you can present your customers with a consistent and branded UCaaS experience. This not only enhances customer satisfaction but also promotes brand loyalty, all without the hassle of creating your own infrastructure from scratch. With White Label Communications, you can enjoy enhanced profit margins, allowing you to allocate more resources towards growth, innovation, and competitive pricing, which leads to enduring success. It’s essential to partner with a UCaaS provider that meets your needs, guaranteeing that you consistently deliver exceptional service to your clients. White Label Communications stands ready to fulfill your requirements, as our focus is exclusively on delivering privately branded UCaaS solutions to various vertical markets and organizations. Embrace this opportunity to elevate your business and meet the demands of your clientele effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

CommunityWFM Yes 
Rezcontrol Yes 

Integrations

CommunityWFM No 
Rezcontrol No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Newbridge Business Solutions

Founded

2003

Country

United States

Website

newbridgebusinesssolutions.com

Vendor Details

Company Name

White Label Communications

Founded

2010

Country

United States

Website

www.whitelabelcomm.com

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Product Features

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