Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Neocase HR Ready is tailored to assist your service center during its automation journey, allowing for growth and flexibility in response to changing needs. The complexities of an organization’s structure, diverse employee profiles, and various geographical and language considerations often hinder the delivery of straightforward, reliable, and effective HR services. With Neocase HR Ready, you can effortlessly customize the system to meet your intricate organizational demands and navigate these challenges. This solution stands out as the sole option specifically crafted for midsized organizations, ensuring quick implementation while also providing the opportunity to enhance features as your HR function or service center evolves over time. By doing so, Neocase HR Ready helps organizations not only to start strong but also to sustain growth in their HR operations.
Description
Enable Contact Center Managers, Quality Managers, and Customer Service Agents to enhance customer experiences through a unified platform featuring adaptable scorecards that evolve alongside your organization’s needs. This empowers you to strategically allocate your quality management efforts. Foster agent development with dashboards that offer real-time feedback, while also providing targeted training and coaching via a comprehensive LMS to bridge any knowledge gaps. Benefit from the extensive expertise of our team, dedicated to delivering cutting-edge quality management solutions. We recognize the challenges you face and create tailored solutions that cater to the ever-changing customer service landscape. Scorebuddy drives significant, measurable improvements in contact centers across the globe. Additionally, Scorebuddy requires the contact details you share to reach out regarding our offerings and services. Through our collaborative approach, we aim to transform customer interactions and bolster agent performance effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
Clevy
Yes
Five9
No
Salesforce Agentforce Service
No
Zendesk
No
Integrations
Clevy
No
Five9
Yes
Salesforce Agentforce Service
Yes
Zendesk
Yes
Pricing Details
$100 per user per month
Free Trial
No
Free Version
No
Pricing Details
$159 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Neocase Software
Founded
2001
Country
United States
Website
www.neocasesoftware.com
Vendor Details
Company Name
Sentient
Founded
2001
Country
Ireland
Website
www.scorebuddyqa.com
Product Features
Human Resources
360 Degree Feedback
Yes
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
Yes
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
Yes
Recruiting Management
No
Self Service Portal
Yes
Succession Planning
No
Time & Attendance Management
Yes
Time Off Management
Yes
Timesheets
No
Training Management
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
No
Call Recording
Yes
Call Scripting
Yes
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No