Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
NeoSound Intelligence is an innovative AI technology firm dedicated to transforming emotions into actionable insights, aiming to enhance the quality of interactions between organizations and their customers. Our goal is to elevate all forms of communication that occur between consumers and businesses. By offering advanced AI-driven speech analytics tools, we assist call center operations in refining their customer engagement strategies. We empower organizations to convert phone calls into increased revenue. Our technology enables automatic listening to customer calls, facilitating the optimization of communication. NeoSound's tools provide valuable, actionable insights derived from phone conversations, enhancing the overall quality of customer interactions. Beyond mere speech-to-text capabilities, our intelligent algorithms conduct in-depth analyses of acoustics and intonation. This means our machines are trained to understand not only the words spoken but also the nuances of how they are expressed. Consequently, our solutions are tailored to meet the specific needs of your company with precision. NeoSound combines cutting-edge speech-to-text semantic analytics with comprehensive acoustic intonation analysis, providing a holistic approach to understanding customer communication. With our unique offerings, we strive to redefine the landscape of customer interactions.
Description
Introducing an advanced solution for in-depth examination of both voice and text communication channels. Enhance the quality and efficiency of your services while extracting essential insights that truly resonate with your customers. Receive actionable feedback in just minutes, as we annotate the entire conversation with tags to swiftly identify key elements and assess service quality. Significantly reduce the time spent on analyzing messages and call logs, respond to context-sensitive inquiries, and assess your operators' engagement levels along with the order of their actions. Implement a robust speech analysis system that makes use of multiple machine learning services concurrently. Develop a chatbot for support services, and obtain comprehensive reports derived from the gathered data on chat interactions and the conduct of both customers and operators during calls. Additionally, create a dedicated space within your organization, initiate a new project, and establish a connection to streamline operations. Subsequently, integrate your telephony and CRM systems with Yandex SpeechSense to facilitate the seamless loading of all conversations for further analysis, enabling a more proactive approach to customer interactions. By adopting these innovative technologies, you can transform your customer service strategy and enhance overall satisfaction.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Amazon Web Services (AWS)
Yes
Google Cloud Platform
Yes
Yandex SpeechKit
No
Yandex Translate
No
YandexGPT
No
Integrations
Amazon Web Services (AWS)
No
Google Cloud Platform
No
Yandex SpeechKit
Yes
Yandex Translate
Yes
YandexGPT
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0.00008 per unit
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
NeoSound Intelligence
Founded
2018
Country
Netherlands
Website
www.neosound.eu/
Vendor Details
Company Name
Yandex
Founded
1997
Country
Russia
Website
cloud.yandex.com/en/services/speechsense
Product Features
Speech Analytics
Automatic Transcription
No
Call Center Management
No
Call Recording
No
Customer Experience Management
No
Data Security
No
Natural Language Processing
No
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
No
Speech Recognition
Audio Capture
No
Automatic Form Fill
No
Automatic Transcription
Yes
Call Analysis
No
Concatenated Speech
No
Continuous Speech
No
Customizable Macros
Yes
Multi-Languages
Yes
Specialty Vocabularies
No
Speech-to-Text Analysis
Yes
Variable Frequency
No
Voice Recognition
No
Product Features
Speech Analytics
Automatic Transcription
No
Call Center Management
No
Call Recording
No
Customer Experience Management
No
Data Security
No
Natural Language Processing
No
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
No