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features
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support

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Description

NeoSound Intelligence is an innovative AI technology firm dedicated to transforming emotions into actionable insights, aiming to enhance the quality of interactions between organizations and their customers. Our goal is to elevate all forms of communication that occur between consumers and businesses. By offering advanced AI-driven speech analytics tools, we assist call center operations in refining their customer engagement strategies. We empower organizations to convert phone calls into increased revenue. Our technology enables automatic listening to customer calls, facilitating the optimization of communication. NeoSound's tools provide valuable, actionable insights derived from phone conversations, enhancing the overall quality of customer interactions. Beyond mere speech-to-text capabilities, our intelligent algorithms conduct in-depth analyses of acoustics and intonation. This means our machines are trained to understand not only the words spoken but also the nuances of how they are expressed. Consequently, our solutions are tailored to meet the specific needs of your company with precision. NeoSound combines cutting-edge speech-to-text semantic analytics with comprehensive acoustic intonation analysis, providing a holistic approach to understanding customer communication. With our unique offerings, we strive to redefine the landscape of customer interactions.

Description

We transform your interactions with customers and documentation into insightful data that enhances both performance and organizational culture. Our state-of-the-art technology marries human-like intelligence with automated capabilities, allowing us to effectively assist with compliance, customer service, risk assessment, and large-scale sales operations. Every day, organizations that must adhere to regulations communicate with their clients through various channels. These exchanges yield a rich repository of information that can significantly enhance customer experience, mitigate risks, facilitate training, and boost sales. Yet, the sheer volume of data to analyze often makes this an overwhelming task. Our tailored analytics and automation solutions systematically process this information, leveraging both human-like intelligence and machine-driven efficiency. Our tools not only aid in daily oversight but are also invaluable for retrospective business analysis, providing critical insights that propel performance, enrich culture, and strengthen risk management strategies. Ultimately, we empower organizations to make informed decisions based on detailed analysis of their customer interactions.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
Google Cloud Platform Yes 

Integrations

Amazon Web Services (AWS) No 
Google Cloud Platform No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

NeoSound Intelligence

Founded

2018

Country

Netherlands

Website

www.neosound.eu/

Vendor Details

Company Name

Recordsure

Founded

2012

Country

United Kingdom

Website

recordsure.com

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Speech Recognition

Audio Capture No 
Automatic Form Fill No 
Automatic Transcription Yes 
Call Analysis No 
Concatenated Speech No 
Continuous Speech No 
Customizable Macros Yes 
Multi-Languages Yes 
Specialty Vocabularies No 
Speech-to-Text Analysis Yes 
Variable Frequency No 
Voice Recognition No 

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

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