Average Ratings 1 Rating

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Average Ratings 0 Ratings

Total
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features
design
support

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Description

NUACOM is a Software-as-a-Service and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls.. Sales and customer service are important departments for any organization and having a powerful communication platform is crucial for business success. Our calling platform is focused on the user experience, call analytics and automation, so you can focus on what matters most: close more deals and delight your customers.

Description

Easily and affordably establish a customer service or support call center with SIMPSY Voice, a product from SIMPSY LLP designed specifically for business call centers. This system enables you to monitor interactions between your virtual agents and customers effectively. By offering competitive call rates and minimal subscription fees, it assists businesses in offshoring or outsourcing their customer support services. With SIMPSY Voice, you can create a global presence using local phone numbers, facilitating your marketing efforts across various countries. The system seamlessly integrates with a CRM, converting phone numbers into the names of prospects or clients. Agents have the capability to document every interaction they have with customers, ensuring comprehensive records are maintained. You can receive incoming calls from any location and make outgoing calls without incurring high international rates. Enhance the caller experience by automatically greeting incoming callers with pre-recorded messages and allowing them to navigate directly to the right person based on their input. This solution not only streamlines communication but also improves overall customer satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign Yes 
AdRoll Yes 
Capsule Yes 
Drip Yes 
Facebook Ads Yes 
Freshsales Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Kayako Yes 
Kommo Yes 
LinkedIn Ads Yes 
Mailchimp Yes 
Mailchimp Transactional Email (Mandrill) Yes 
Odoo Yes 
OnePageCRM Yes 
Salesflare Yes 
Salesforce Yes 
SendPulse Yes 
Slack Yes 
SuiteMaster Yes 

Integrations

ActiveCampaign No 
AdRoll No 
Capsule No 
Drip No 
Facebook Ads No 
Freshsales No 
HubSpot CRM No 
HubSpot Customer Platform No 
Kayako No 
Kommo No 
LinkedIn Ads No 
Mailchimp No 
Mailchimp Transactional Email (Mandrill) No 
Odoo No 
OnePageCRM No 
Salesflare No 
Salesforce No 
SendPulse No 
Slack No 
SuiteMaster No 

Pricing Details

€9.99 per month
Free Trial Yes 
Free Version No 

Pricing Details

$6.90 per user per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

NUACOM

Founded

2009

Country

Ireland

Website

nuacom.com

Vendor Details

Company Name

SIMPSY

Country

Singapore

Website

voice.simpsy.com

Product Features

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management Yes 
Encryption No 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking No 
Unified Communications Yes 
Voice Quality Enhancement No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat No 
Reporting/Analytics Yes 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Alternatives

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