Compare N-able N‑central vs. ScreenMeet in 2026

ScreenMeet

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Average Ratings 7 Ratings

Total

ease

features

design

support

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Average Ratings 34 Ratings

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Description

Join thousands of IT professionals and MSPs who use N-able™ Ncentral® remotely to monitor and manage complex networks and devices. These are the key features: * Monitor almost all devices, including Windows, Linux, and macOS * Get complete visibility across your network and cloud services without the use of additional network monitoring software * Automated patch management policies can be created to ensure that devices are always up-to-date * Automate your workflow with drag and drop scripting in automation manager. No need to write code! * Remote support across platforms and devices with the integrated Take Control feature * Use N-able MSP manager to manage tickets and billing. * Secure your data with integrated backup, EDR and AV. * Available on-premises and hosted cloud solutions to suit your business needs

Description

ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.

API Access

Has API No

API Access

Has API Yes

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Screenshots View All

Integrations

DeskDay Yes

Genesys Cloud CX No

HaloPSA Yes

IT Portal Yes

N-able DNS Filtering Yes

N-able EDR Yes

Neo Agent Yes

Network Glue Yes

N‑able Passportal Yes

OpenDNS Yes

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Explore All 19 Integrations

Integrations

DeskDay No

Genesys Cloud CX Yes

HaloPSA No

IT Portal No

N-able DNS Filtering No

N-able EDR No

Neo Agent No

Network Glue No

N‑able Passportal No

OpenDNS No

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Explore All 7 Integrations

Pricing Details

No price information available.

Free Trial Yes

Free Version No

Pricing Details

SaaS subscription model. Unit price decreases as number of users increase.

Free Trial Yes

Free Version No

Deployment

Web-Based Yes

On-Premises Yes

iPhone App Yes

iPad App Yes

Android App Yes

Windows Yes

Mac Yes

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows Yes

Mac Yes

Linux No

Chromebook Yes

Customer Support

Business Hours No

Live Rep (24/7) Yes

Online Support No

Customer Support

Business Hours No

Live Rep (24/7) Yes

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Types of Training

Training Docs Yes

Webinars No

Live Training (Online) Yes

In Person No

Vendor Details

Company Name

N-able

Founded

2014

Country

United States

Website

www.n-able.com/products/n-central-rmm

Vendor Details

Company Name

ScreenMeet

Founded

2014

Country

United States

Website

screenmeet.com

Product Features

Antivirus

Endpoint Management

Help Desk

Alerts / Escalation No

Automated Routing No

Community Forums No

Customizable Branding No

Document Storage No

Email Integration No

IT Asset Management No

Incident Management No

Interaction Tracking No

Knowledge Base No

Known Issue Management No

Live Chat No

Multi-Channel Communication No

Multiple Brands / Products No

Network Monitoring No

Real-time Chat No

Self Service Portal No

Service Level Agreement (SLA) Management No

Ticket Management No

IT Asset Management

Asset Tracking Yes

Audit Management Yes

Compliance Management Yes

Configuration Management Yes

Contract/License Management Yes

Cost Tracking Yes

Depreciation Management No

IT Service Management Yes

Inventory Management Yes

Maintenance Management Yes

Procurement Management Yes

Requisition Management No

Supplier Management Yes

IT Infrastructure Monitoring

Alerts / Notifications No

Application Monitoring No

Bandwidth Monitoring No

Capacity Planning No

Configuration Change Management No

Data Movement Monitoring No

Health Monitoring No

Multi-Platform Support No

Performance Monitoring No

Point-in-Time Visibility No

Reporting / Analytics No

Virtual Machine Monitoring No

IT Management

Capacity Monitoring Yes

Compliance Management Yes

Event Logs Yes

Hardware Inventory Yes

IT Budgeting Yes

License Management Yes

Patch Management Yes

Remote Access Yes

Scheduling Yes

Software Inventory Yes

User Activity Monitoring Yes

IT Service

Contract Management Yes

IT Asset Management Yes

Incident Management Yes

Knowledge Management Yes

Release Management Yes

Self Service Portal Yes

Service Catalog Yes

Service Reporting Yes

Ticket Management Yes

ITSM

Asset Tracking No

Availability Management No

Change Management No

Configuration Management No

Contract/License Management No

Dashboard No

Incident Management No

Problem Management No

Project Management No

Release & Deployment Management No

Self Service Portal No

Mobile Device Management (MDM)

Automatic Device Recognition Yes

Data Management Yes

Deployment Management Yes

Inventory Management Yes

Maintenance Utilities Yes

Procurement Management No

Remote Update / Installation Yes

Software Management Yes

Synchronization Management Yes

Wireless Network Support Yes

MSP

Backup Management Yes

Billing & Invoicing Yes

CRM No

Dashboard Yes

Help Desk Yes

Issue Management Yes

Live Chat No

Patch Management Yes

Privileged Access Management (PAM) No

Project Management Yes

Remote Access Yes

Remote Systems Monitoring Yes

Scheduling Yes

Network Management

Network Mapping

Color Codes / Icons No

Compliance Management No

Device Auto Discovery No

Hierarchical Mapping No

Location-Based Mapping No

Map Exporting No

On-Demand Mapping No

Reporting/Analytics No

Self-Updating Maps No

Web Traffic Reporting No

Network Monitoring

Bandwidth Monitoring Yes

Baseline Manager Yes

Diagnostic Tools Yes

IP Address Monitoring Yes

Internet Usage Monitoring Yes

Real Time Analytics Yes

Resource Management Yes

SLA Monitoring Yes

Server Monitoring Yes

Uptime Monitoring Yes

Web Traffic Reporting Yes

Network Security

Access Control No

Analytics / Reporting No

Compliance Reporting No

Firewalls No

Internet Usage Monitoring No

Intrusion Detection System No

Threat Response No

VPN No

Vulnerability Scanning No

Network Troubleshooting

Alerts / Escalation No

Bandwidth Troubleshooting No

Change Management No

Configuration Management No

Connectivity Management No

Data Visualization No

Historical Audit No

Mobile Network Troubleshooting No

Network Analysis No

Network Monitoring No

Patch Management

Alerts/Notifications No

Automatic Approval No

Automatic Patch Deployment No

Automatic Scans No

Compliance Management No

Custom Patches No

Dashboard No

Network Wide Management No

Patch Prioritization No

Patch Testing No

Remote Access/Control No

Vulnerability Scanning No

Remote Desktop

Chat No

Cross-Platform Access No

File Transfer No

Group View No

Mobile Device Access No

Multi Monitor Support No

Record Remote Sessions No

Remote Print No

Remote Wake No

User Management No

Remote Support

Diagnostic Tools No

File Transfer No

Live Chat No

Real-time Chat No

Remote Control No

Screen Sharing No

Session Recording No

Session Transfer No

Surveys & Feedback No

RMM

Deployment Management No

For MSPs No

IT Asset Management No

Mobile Access No

Network Monitoring No

Patch Management No

Real-time Alerts No

Remediation Management No

Server Management

CPU Monitoring No

Credential Management No

Database Servers No

Email Monitoring No

Event Logs No

History Tracking No

Patch Management No

Scheduling No

User Activity Monitoring No

Virtual Machine Monitoring No

Server Monitoring

Product Features

Customer Service

Screen Share and Cobrowse for Website and Mobile App Support: ScreenMeet transforms the way businesses engage with customers by creating digital experiences that rival face-to-face interactions. Effortlessly incorporate video conferencing, screen sharing, and cobrowsing into your customer support operations with the fully integrated ScreenMeet solution. By adding these features, you can significantly improve First Call Resolution, Customer Satisfaction (CSAT), and Net Promoter Score (NPS) across various sectors. Function securely within your current Agent workspace—observe and annotate the customer’s screen, conceal sensitive data, and remotely operate devices as necessary, all while ensuring data security and privacy are upheld. Quickly connect with clients through their preferred communication channels, improving resolution times and overall customer satisfaction. ScreenMeet is seamlessly integrated into leading CRM and CSM platforms, enabling instant session launches and automatic recording of session data directly within your existing system.

Alerts / Escalation No

Appointment Management No

Call Center Management Yes

Email Management No

Knowledge Base No

Live Chat No

Performance Metrics No

Queue Management No

Self Service Portal No

Social Media Integration No

Surveys & Feedback No

Virtual Assistant No

Workflow Management No

Help Desk

Diagnose and Solve IT Problems Instantly: ScreenMeet's suite of integrated tools empowers your IT Help Desk to effectively manage hybrid work settings, facilitating service provision to staff both on-site and remotely. This solution serves as a natural enhancement to your current IT Service Delivery Platform, fostering better interaction between employees and support agents. With the combination of video conferencing, screen sharing, and remote access features, ScreenMeet allows for rapid identification and resolution of both hardware and software issues. All interactions are recorded within your existing IT Help Desk ticketing system, removing the need for additional user accounts and alleviating data storage worries—everything is securely housed within your established records. Launching directly from within the platform, with no agent downloads required and seamless authentication, ScreenMeet delivers a smooth, virtual face-to-face experience for both agents and employees. This effortless integration promotes swift onboarding and effective resolution of IT challenges.

Alerts / Escalation Yes

Automated Routing No

Community Forums No

Customizable Branding Yes

Document Storage Yes

Email Integration No

IT Asset Management No

Incident Management Yes

Interaction Tracking Yes

Knowledge Base No

Known Issue Management No

Live Chat No

Multi-Channel Communication Yes

Multiple Brands / Products No

Network Monitoring No

Real-time Chat No

Self Service Portal No

Service Level Agreement (SLA) Management No

Ticket Management Yes

IT Service

Contract Management No

IT Asset Management No

Incident Management Yes

Knowledge Management No

Release Management No

Self Service Portal No

Service Catalog No

Service Reporting Yes

Ticket Management Yes

Remote Desktop

Chat No

Cross-Platform Access Yes

File Transfer Yes

Group View Yes

Mobile Device Access Yes

Multi Monitor Support No

Record Remote Sessions Yes

Remote Print No

Remote Wake No

User Management Yes

Remote Support

Is your remote support solution keeping pace with contemporary demands? Many existing systems are outdated, initially tailored for specific devices like desktops and appliances, and they often lack the necessary connectivity and integration to fit seamlessly into everyday operations. ScreenMeet differentiates itself by providing remarkable employee experiences, enabling users to work from home or anywhere on any device with ease. As a cloud-based platform leveraging AWS's extensive infrastructure and enterprise-level security features, it empowers agents to work efficiently from a unified interface. Reduce employee downtime and disruptions by swiftly addressing issues as they arise. With ScreenMeet, you can promptly manage and resolve problems on a global scale across all major operating systems—Mac, Windows, Android, and iOS. Our user-friendly interface is designed to boost productivity by resolving issues proactively, ultimately saving time and enhancing overall workflows.

Diagnostic Tools Yes

File Transfer Yes

Live Chat No

Real-time Chat No

Remote Control Yes

Screen Sharing Yes

Session Recording Yes

Session Transfer Yes

Surveys & Feedback No