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Average Ratings 0 Ratings
Description
Utilities are increasingly encountering disruptive challenges in the marketplace. The evolution of technology is transforming how customers engage with both their utilities and the wider world. By collaborating with utility companies, we forecast upcoming technology trends that enable better customer interaction through innovative solutions. The impact of technology is reshaping utility and customer relationships significantly. With MyUsage, customers gain access to more information and enhanced tools that empower them to resolve their inquiries without needing to reach out to you. Our aim is to provide your customers with the autonomy to manage their own issues effectively. We also facilitate an opportunity for customers to break free from debt by allowing them to pay off overdue balances in a gradual and manageable way. As a result, we have successfully assisted customers in maintaining their services while enabling utilities to recover nearly $200 in previously uncollectible debt per customer. This approach encourages customers to make smaller, more frequent payments, ensuring they stay on top of their bills in alignment with their usage patterns. Furthermore, this not only enhances customer satisfaction but also solidifies the financial stability of utility companies in the long run.
Description
MyPRM's solution empowers your business to enhance revenue by tapping into prospects and clients that might otherwise remain unreachable. Begin to see an increase in turnover and a decrease in management expenses from the very first year of implementation. With MyPRM, efficiently oversee your partner ecosystem while delivering added value. Streamline your partner campaigns for improved performance and enhanced outcomes. Partner Relationship Management (PRM) integrates critical elements such as partner selection, recruitment, onboarding, training, motivation, co-selling, co-marketing, and overall management. As the variety and number of partners expand, executing a multi-channel strategy now demands a more automated, personalized, tailored, and scalable workflow approach rather than a strictly linear method. Utilize a partner portal to effectively manage leads and opportunities, gain access to your document library, and keep track of marketing and financial initiatives, among other functions. This comprehensive platform not only simplifies operations but also fosters stronger partner relationships, ultimately leading to sustained business growth.
API Access
Has API
No
API Access
Has API
No
Integrations
Itron Enterprise Meter Data Management
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$2500 per year
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Exceleron Software
Founded
1999
Country
United States
Website
exceleron.com
Vendor Details
Company Name
myprm
Founded
2017
Country
France
Website
myprm.com/fr/
Product Features
Portal
Chat
No
Collaboration
No
Content Management
No
Document Management
No
File Sharing
No
Search
No
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
Yes
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
No
Trash
Yes
Water
Yes
Work Order Management
No
Product Features
Channel Management
Campaign Management
Yes
Channel Analytics
Yes
Incentive Management
No
Inventory Control
No
Lead Management
Yes
Opportunity Management
Yes
Order Management
No
Partner Management
Yes
Product Management
No
Reseller Management
Yes
Lead Management
Activity Tracking
Yes
Campaign Management
Yes
Lead Capture
Yes
Lead Distribution
Yes
Lead Nurturing
No
Lead Scoring
No
Lead Segmentation
Yes
Pipeline Management
No
Prospecting Tools
Yes
Source Tracking
No
Portal
Chat
No
Collaboration
No
Content Management
Yes
Document Management
Yes
File Sharing
Yes
Search
No