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Description
Utilities are increasingly encountering disruptive challenges in the marketplace. The evolution of technology is transforming how customers engage with both their utilities and the wider world. By collaborating with utility companies, we forecast upcoming technology trends that enable better customer interaction through innovative solutions. The impact of technology is reshaping utility and customer relationships significantly. With MyUsage, customers gain access to more information and enhanced tools that empower them to resolve their inquiries without needing to reach out to you. Our aim is to provide your customers with the autonomy to manage their own issues effectively. We also facilitate an opportunity for customers to break free from debt by allowing them to pay off overdue balances in a gradual and manageable way. As a result, we have successfully assisted customers in maintaining their services while enabling utilities to recover nearly $200 in previously uncollectible debt per customer. This approach encourages customers to make smaller, more frequent payments, ensuring they stay on top of their bills in alignment with their usage patterns. Furthermore, this not only enhances customer satisfaction but also solidifies the financial stability of utility companies in the long run.
Description
As a meter equipment manager, utilizing our advanced utility metering software will ensure that both your clients and your operations run smoothly right from the start. You won’t need any specialized industry knowledge to effectively navigate this product. Suitable for enterprises of all sizes, Wheatley Sapphire promises exceptional outcomes. We have simplified the complexities involved, allowing you to focus on what truly matters. The software guides you through industrial tasks with an emphasis on user experience and business needs, making it user-friendly and visually appealing! Designed with insights from industry professionals, it combines functionality with aesthetics seamlessly. Reach out to us to discuss potential solutions, schedule a demonstration, or inquire about pricing options. The platform efficiently manages all DTN and RGMA data flows for dual fuel meter operators. Additionally, the user dashboard provides clear insights into volumes and statuses, facilitating effective work management. With easy access to work requests and flow data, whether at a summary level or for individual flows, you can streamline your operations effortlessly. This comprehensive approach ensures that your metering processes are not only effective but also adaptable to future needs.
API Access
Has API
API Access
Has API
Integrations
Itron Enterprise Meter Data Management
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Exceleron Software
Founded
1999
Country
United States
Website
exceleron.com
Vendor Details
Company Name
Wheatley Solutions
Country
United Kingdom
Website
www.wheatleysolutions.co.uk/products/wheatley-sapphire/
Product Features
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management