Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 2 Ratings

Total
ease
features
design
support

Description

MyCPACRM is an innovative cloud-based practice management system developed in the Greater Toronto Area, specifically designed for CPA, EA, and accounting firms across Canada and the United States. This comprehensive platform streamlines client management, filing deadlines, document handling, and year-end processes into a cohesive solution. Firms can efficiently monitor all client activities and filing requirements (including T1, T2, GST/HST, payroll, T3, and various IRS submissions for U.S. firms) with deadlines calculated based on each client's year-end, complemented by automatic email and SMS notifications. The platform features a collaborative workflow board that addresses task dependencies, document gates, and review approvals, enhancing overall efficiency. Clients benefit from a secure, customized portal that facilitates document uploads and includes an integrated e-signature feature for seamless signing. Additionally, the platform provides essential functionalities such as year-end bookkeeping, preparation of financial statements for compilation, review and audit engagements, client payroll management, engagement tracking, and billing, all supported by an AI assistant to optimize user experience. Pricing is structured as a flat monthly fee per plan, charged in CAD for Canadian firms and USD for U.S. firms, ensuring that there are no additional costs incurred per client. This model allows firms to predict their expenses better and focus on delivering high-quality services to their clients.

Description

Ravine Desk serves as a comprehensive help desk and ticketing solution designed specifically for small IT service providers, managed service providers (MSPs), and consultants who manage multiple client accounts. Developed by an active MSP, the platform was refined using real-world support scenarios during its creation. Each user account is assigned a unique branded subdomain along with a dedicated client portal for ease of access. Support tickets can be submitted via email, directly through the portal, or through an integrable support widget that can be placed on any website, ensuring that client email responses automatically correlate with the appropriate ticket. Additionally, every plan comes equipped with an integrated AI assistant that delivers daily summaries and problem assessments, offering enhanced ticket triage and client-facing status updates in the premium tiers. The pricing structure is consistent and determined by the number of technicians, eliminating per-ticket or per-client charges while allowing unlimited tickets across all plans. For those interested in exploring the service, a risk-free 14-day trial is offered without the need for a credit card. This enables potential users to experience the platform's capabilities firsthand before making a commitment.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Claude Code No 

Integrations

Claude Code Yes 

Pricing Details

$59/month
Free Trial No 
Free Version No 

Pricing Details

$12/month
Flat monthly plans, no per-seat pricing. Solo $12/mo (1 technician, up to 100 clients). Duo $29/mo (3 technicians, 250 clients). Team $59/mo (10 technicians, 750 clients, adds AI auto-triage and client status summaries). Pro $99/mo (20 technicians, unlimited clients). These are founding rates; regular prices are $15 / $39 / $89 / $179. AI assistant (daily briefing, ticket analysis) included on every plan. 14-day free trial, no credit card required. Optional AI Boost packs from $12/mo. Agent Seats (AI agents working tickets via REST API) available as an early-access add-on.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

YOO Technologies Inc.

Founded

2025

Country

Canada

Website

www.mycpacrm.com

Vendor Details

Company Name

Ravine Software

Founded

2012

Country

United States

Website

ravinedesk.com

Product Features

Accounting Practice Management

Approval Workflow No 
Billing & Invoicing No 
Client Management No 
Client Portal No 
Document Management No 
Due Date Tracking No 
For CPA Firms No 
Project Management No 
Staff Management No 
Time Tracking No 

Product Features

Help Desk

Introducing a ticketing system featuring a custom client portal, the ability to convert emails into tickets, track billable hours for each comment, and have an AI assistant included in all packages. Tailored for freelancers and small development teams, our services offer straightforward monthly pricing starting at just $12, along with a complimentary 14-day trial period.

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

Alternatives

Alternatives

SeamlessDesk Reviews

SeamlessDesk

Seamless Desk
Maxdesk Reviews

Maxdesk

MXG Infotech Pvt Ltd