Average Ratings 2 Ratings

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Average Ratings 0 Ratings

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Description

My Country Mobile offers low-cost, easy-to use VoIP solutions that are excellent. Enjoy the following features with a 30-day, risk-free trial of our premium VoIP phone system. Our mission is to enable families and friends to stay connected across borders by leveraging technology and intelligence. We aim to empower personal and professional connections with ease and efficiency. Our team has a wealth knowledge and expertise that allows us to deliver high quality results and exceed clients' expectations. We look forward to expanding our portfolio and growing. My Country Mobile, with its tens of year's experience in developing technologies and solutions that facilitate communication and sharing for businesses and individuals worldwide, has been a leader in the development of these technologies and services.

Description

Oki-Toki Cloud Contact Center is a one-stop solution for contact centres of any size or industry. It has everything a contact center needs to stay in the top 3 leaders. Cloud Contact Center includes: Low-Code allows you to launch any inbound, blended, or outbound project in a minimum amount of time. - Share agents between teams, projects, and companies. - Integration of Toll Free, Local, and Non-Geographic SIP Numbers. - Handling missed phone calls with a Callback mode. - A system for employee motivation that calculates bonuses and penalties automatically. - Automated KPI Tracking, integrated with Speech Analytics and Evaluation Sheets. - Dynamic scripts for conversations that standardize responses and automate triggers. - Performance analysis for each agent, team and the entire Contact Center. Other features that can be added to the CC are: chats, WFM (Web-based messaging), CRM, Dialer and voice broadcasts.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Slack Yes 
Zendesk Yes 
Zoho CRM Yes 
Zoho CRM Plus Yes 
Asterix No 
Bitrix24 No 
Drupal No 
Dynamics 365 Commerce Yes 
Dynamics 365 Customer Service Yes 
Facebook Groups No 
Facebook Messenger No 
Front Yes 
Google Drive No 
HubSoft Yes 
HubSpot Customer Platform Yes 
Stackreaction Yes 
Telegram No 
WordPress No 
Yahoo! Mail No 

Integrations

Salesforce Yes 
Slack Yes 
Zendesk Yes 
Zoho CRM Yes 
Zoho CRM Plus Yes 
Asterix Yes 
Bitrix24 Yes 
Drupal Yes 
Dynamics 365 Commerce No 
Dynamics 365 Customer Service No 
Facebook Groups Yes 
Facebook Messenger Yes 
Front No 
Google Drive Yes 
HubSoft No 
HubSpot Customer Platform No 
Stackreaction No 
Telegram Yes 
WordPress Yes 
Yahoo! Mail Yes 

Pricing Details

$9.99/user/month
Free Trial Yes 
Free Version No 

Pricing Details

$30/user/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

My Country Mobile

Founded

2010

Country

United Arab Emirates

Website

www.mycountrymobile.com

Vendor Details

Company Name

Oki-Toki

Founded

2015

Country

United Kingdom

Website

www.oki-toki.cloud/

Product Features

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

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