Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
My Country Mobile offers low-cost, easy-to use VoIP solutions that are excellent. Enjoy the following features with a 30-day, risk-free trial of our premium VoIP phone system.
Our mission is to enable families and friends to stay connected across borders by leveraging technology and intelligence. We aim to empower personal and professional connections with ease and efficiency. Our team has a wealth knowledge and expertise that allows us to deliver high quality results and exceed clients' expectations. We look forward to expanding our portfolio and growing. My Country Mobile, with its tens of year's experience in developing technologies and solutions that facilitate communication and sharing for businesses and individuals worldwide, has been a leader in the development of these technologies and services.
Description
Nexivo is an innovative, cloud-based contact center solution developed by Corecognitics, designed to facilitate customer interactions through various channels such as chat, voice, SMS, WhatsApp, and web platforms. Equipped with multilingual AI agents, it efficiently handles inquiries, bookings, and call routing in over 100 languages, while also ensuring smooth integration with services like WhatsApp and Microsoft Teams to minimize wait times and enhance first-contact resolution rates. Among its features are live transfers, cloud-based dashboards, automatic transcripts, and comprehensive analytics, all aimed at improving agent efficiency and providing a tailored, scalable customer experience for both remote and in-office teams. Additionally, Nexivo's user-friendly interface allows for easy navigation, ensuring that agents can focus on delivering exceptional service without unnecessary distractions.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Dynamics 365 Commerce
Yes
Dynamics 365 Customer Service
Yes
Enthu.ai
Yes
Freshdesk
Yes
Front
Yes
HubSoft
Yes
HubSpot CRM
Yes
Intercom
Yes
Klaus
Yes
OneHash CRM
Yes
Integrations
Dynamics 365 Commerce
No
Dynamics 365 Customer Service
No
Enthu.ai
No
Freshdesk
No
Front
No
HubSoft
No
HubSpot CRM
No
Intercom
No
Klaus
No
OneHash CRM
No
Pricing Details
$9.99/user/month
Free Trial
Yes
Free Version
No
Pricing Details
$10/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
My Country Mobile
Founded
2010
Country
United Arab Emirates
Website
www.mycountrymobile.com
Vendor Details
Company Name
Core Cognitics
Country
United Kingdom
Website
nexivo.corecognitics.com
Product Features
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No