Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
My Call Cloud offers robust, stable, and user friendly hosted cloud Contact Center Solutions. My Call Cloud helps clients manage Inbound, Outbound, and Blended calls with agents in-house, or remotely. Our Call Center Software Business Partners have access to cutting-edge solutions like SMS, IVR message blasting with Text-to-Speech, FB messaging, and other services, such as No-Dial (voicemail delivery to mobile phones without ringing), and other services, such as SMS, IVR messages blasting (with text-to-speech), FB messaging, as well as other services, such as No Dial (voicemail delivery to mobile phones without ringing). My Call Cloud automated dialer technologies will upgrade your contact center software expectations. You can optimize your leads to reduce call ratios, reach sales and marketing goals, and connect with customers in real-time. With multiple internal do not call lists, built-in safeguards ensure compliance with the Telephone Consumer Protection Act. Cloud call center software that is top-of-the-line
Description
TNS Enterprise Branded Calling stands out as a top-tier solution embedded within leading wireless networks, offering enhanced calling experiences to more than 300 million users on platforms like Verizon, AT&T, and T-Mobile. By showcasing your brand’s name, logo, and the purpose of the call on the devices of recipients, this service boosts contact rates, lengthens call durations, and gives your brand a significant edge in the marketplace. This innovative solution guarantees that only verified calls benefit from enhanced rich call data, safeguarding your brand from potential spoofing threats while fostering trust among consumers. With a decade of expertise in call identification and branded caller ID services, TNS has managed billions of branded calls for countless subscribers. The platform finds applications across a multitude of sectors, such as healthcare, travel, retail, education, financial services, and insurance, thereby improving customer interaction and streamlining operational processes. In doing so, it not only elevates brand visibility but also reinforces the importance of authentic communication in a digital age.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Contact Center Compliance
Yes
Formsite
Yes
GoPoint by T-Mobile
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft Dynamics 365
Yes
NetSuite
Yes
Salesforce
Yes
ServiceNow
Yes
Sugar Sell
Yes
Integrations
Contact Center Compliance
No
Formsite
No
GoPoint by T-Mobile
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft Dynamics 365
No
NetSuite
No
Salesforce
No
ServiceNow
No
Sugar Sell
No
Pricing Details
$65.00/month/user
Basic agent All-In price is $65.00/month/user. If you need a more robust solution with more than a 1:1 agent:line ratio, please give us a call and we can build a custom quote for you.
Free Trial
Yes
Free Version
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
My Call Cloud
Founded
2011
Country
United States
Website
mycallcloud.com
Vendor Details
Company Name
TNS
Founded
1990
Country
United States
Website
tnsi.com/enterprise-branded-calling/
Product Features
Auto Dialer
Call Center Management
Yes
Call Recording
Yes
Call Reporting
Yes
Call Scripting
Yes
Lead Management
Yes
Power Dialer
Yes
Predictive Dialer
Yes
Preview Dialer
Yes
Progressive Dialer
Yes
Surveys
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
No
Email Distribution
Yes
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
No
Video Content
No
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes
Telemarketing
Auto Dialer
Yes
CRM
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Call Scripting
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Lead Distribution
Yes
Outbound Call Center
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No