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Average Ratings 1 Rating
Description
My Call Cloud offers robust, stable, and user friendly hosted cloud Contact Center Solutions. My Call Cloud helps clients manage Inbound, Outbound, and Blended calls with agents in-house, or remotely. Our Call Center Software Business Partners have access to cutting-edge solutions like SMS, IVR message blasting with Text-to-Speech, FB messaging, and other services, such as No-Dial (voicemail delivery to mobile phones without ringing), and other services, such as SMS, IVR messages blasting (with text-to-speech), FB messaging, as well as other services, such as No Dial (voicemail delivery to mobile phones without ringing). My Call Cloud automated dialer technologies will upgrade your contact center software expectations. You can optimize your leads to reduce call ratios, reach sales and marketing goals, and connect with customers in real-time. With multiple internal do not call lists, built-in safeguards ensure compliance with the Telephone Consumer Protection Act. Cloud call center software that is top-of-the-line
Description
Transform incoming leads into successful sales conversations, streamline your outbound cold calling efforts, track call performance, and much more with Novocall, the ultimate phone system for lead generation and performance metrics. You can easily integrate Novocall's click-to-call feature as a widget on your site, utilize it in a contact form, or connect it to Facebook lead forms. Designed specifically for small businesses, our phone system enables instant outreach to a broader audience, fostering immediate connections with potential leads. With our software, calls are intelligently directed to the appropriate team members or departments using customized lead routing rules. Inbound calls can be efficiently assigned to your sales representatives based on criteria such as spoken language, geographical location, and business function, ensuring a smoother experience without awkward call transfers. Additionally, our automated phone system allows small businesses to upload entire contact lists for effortless dialing. Novocall's Call Tracking feature further enhances your strategy by helping you pinpoint the sources of your incoming calls, enabling you to refine your marketing efforts effectively. With these tools, you can enhance both efficiency and customer satisfaction, ultimately driving growth for your business.
API Access
Has API
Yes
API Access
Has API
No
Integrations
ClearoutPhone
No
Contact Center Compliance
Yes
Easyflow
No
Formsite
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
KonnectzIT
No
Nekton.ai
No
NetSuite
Yes
Pabbly Connect
No
Integrations
ClearoutPhone
Yes
Contact Center Compliance
No
Easyflow
Yes
Formsite
No
HubSpot CRM
No
HubSpot Customer Platform
No
KonnectzIT
Yes
Nekton.ai
Yes
NetSuite
No
Pabbly Connect
Yes
Pricing Details
$65.00/month/user
Basic agent All-In price is $65.00/month/user. If you need a more robust solution with more than a 1:1 agent:line ratio, please give us a call and we can build a custom quote for you.
Free Trial
Yes
Free Version
No
Pricing Details
$39 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
My Call Cloud
Founded
2011
Country
United States
Website
mycallcloud.com
Vendor Details
Company Name
Novocall
Founded
2017
Country
Singapore
Website
www.novocall.co
Product Features
Auto Dialer
Call Center Management
Yes
Call Recording
Yes
Call Reporting
Yes
Call Scripting
Yes
Lead Management
Yes
Power Dialer
Yes
Predictive Dialer
Yes
Preview Dialer
Yes
Progressive Dialer
Yes
Surveys
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
No
Email Distribution
Yes
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
No
Video Content
No
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes
Telemarketing
Auto Dialer
Yes
CRM
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Call Scripting
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Lead Distribution
Yes
Outbound Call Center
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Product Features
Lead Capture
Business Card / Badge Scanning
No
Dashboard
Yes
Data Extraction
No
Lead Distribution
Yes
Lead Notifications
Yes
Lead Nurturing
No
Lead Qualification
No
Lead Scoring
No
Online Forms
Yes
Lead Generation
Contact Discovery
Yes
Contact Import/Export
Yes
Lead Capture
Yes
Lead Database Integration
No
Lead Nurturing
No
Lead Scoring
No
Lead Segmentation
No
Pipeline Management
No
Prospecting Tools
No
Visitor Identification
Yes