Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We work with call center operators who are looking to motivate, recognize and evaluate the quality/performance knowledge cycle. Oh! Gamification is also a possibility. Motivate Us supports your efforts in managing a continuous recognition system that includes badges, trivia, and elements that encourage competition. This drives performance appraisal while agents enjoy a supportive environment. Instant update of agent speech and training without taking them offline reduces absenteism rates by 10% and idle times by 35%. Increases the NPS by 2 points
Description
Set up user-friendly dashboards that provide team members at every level with a transparent view of both objectives and outcomes. Incorporate multi-tier recognition and gamification elements to inspire, reward, and acknowledge your team members effectively. Access a comprehensive array of badges, trophies, likes, star ratings, and cash incentive options. Quickly drive engagement through straightforward target setting, competitive leaderboards, performance monitoring, contests, and reward systems. Choose from a variety of metrics, establish clear targets, and determine the classifications for what constitutes good, average, or poor performance. With a simple click, you can delve into the specifics behind each scorecard. Analyze individual contributions and filter results by different timeframes to gain insights tailored to your needs. Monitor performance across all levels with progress tracking interfaces. Evaluate top achievers, overall successes, or specific individual contributions using the intuitive dashboard. Additionally, keep track of every behavioral element and its evolution throughout the various gamification features, ensuring a comprehensive understanding of your team's dynamics. The effective use of these tools can significantly enhance team motivation and accountability.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Genesys Cloud CX
No
Google Cloud Identity
No
Pricing Details
$20/month/user
Free Trial
Yes
Free Version
No
Pricing Details
$15 per user per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Gamifica
Founded
2014
Country
Argentina
Website
motivarnos.com
Vendor Details
Company Name
iStrives
Founded
2019
Country
Singapore
Website
www.istrives.com/performance-management/
Product Features
Gamification
Badge Management
Yes
Collaboration Tools
Yes
Contest Management
Yes
Feedback Management
No
For Call Centers
Yes
For Developers
No
For Education
No
For Onboarding
Yes
For Sales
Yes
Goal Setting / Tracking
Yes
Leaderboards / Activity Tracking
Yes
Performance Metrics
Yes
Rewards Management
Yes
Product Features
Sales Performance Management
Incentive Compensation Management (ICM)
No
Predictive Sales Analytics
No
Quota Management
No
Reporting / Analytics
No
Sales Coaching Analysis
No
Sales Gamification
No
Sales Performance Tracking
No
Sales Planning & Forecasting
No
Territory Management
No