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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

We work with call center operators who are looking to motivate, recognize and evaluate the quality/performance knowledge cycle. Oh! Gamification is also a possibility. Motivate Us supports your efforts in managing a continuous recognition system that includes badges, trivia, and elements that encourage competition. This drives performance appraisal while agents enjoy a supportive environment. Instant update of agent speech and training without taking them offline reduces absenteism rates by 10% and idle times by 35%. Increases the NPS by 2 points

Description

We provide engagement solutions that generate revenue by enhancing retention and attracting new members to your programs. Leveraging the Wayfarer Points SaaS Gamification engine, we assist you in designing and executing captivating micro-challenges, tasks, activities, and games, ensuring that progress and rewards are monitored and awarded instantly. Gamification involves incorporating the captivating elements of games into non-gaming contexts to enhance involvement. By harnessing the aspects that resonate with our inherent desire for competition and success, we can significantly enhance and customize the experience for your customers. In today's market, consumers have an expanding array of programs and brands to choose from, making it essential for programs to not only captivate but also create personalized experiences for each individual. This tailored engagement not only fosters loyalty but also ensures that customers feel valued and recognized in an increasingly crowded marketplace.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX Yes 
Google Cloud Identity Yes 

Integrations

Genesys Cloud CX No 
Google Cloud Identity No 

Pricing Details

$20/month/user
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Gamifica

Founded

2014

Country

Argentina

Website

motivarnos.com

Vendor Details

Company Name

Wayfarer Solutions

Founded

2019

Country

United States

Website

www.wayfarerpoints.com

Product Features

Gamification

Badge Management Yes 
Collaboration Tools Yes 
Contest Management Yes 
Feedback Management No 
For Call Centers Yes 
For Developers No 
For Education No 
For Onboarding Yes 
For Sales Yes 
Goal Setting / Tracking Yes 
Leaderboards / Activity Tracking Yes 
Performance Metrics Yes 
Rewards Management Yes 

Product Features

Gamification

Badge Management No 
Collaboration Tools No 
Contest Management No 
Feedback Management No 
For Call Centers No 
For Developers No 
For Education No 
For Onboarding No 
For Sales No 
Goal Setting / Tracking No 
Leaderboards / Activity Tracking No 
Performance Metrics No 
Rewards Management No 

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