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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Crafted to assist businesses in creating a smooth and engaging customer journey via an integrated platform. This solution caters to a wide variety of sectors such as insurance, banking, retail, telecommunications, and technology among others. In an era that is fast-paced and deeply interconnected, it is crucial for your target audience to reach out through their preferred and most convenient communication methods. During these interactions, they not only anticipate that you understand their needs but also expect swift responses from your side. Moobidesk consolidates all vital communication channels into a single, cohesive platform. By leveraging the power of Artificial Intelligence and Machine Learning, we simplify and expedite the management of both sales and customer support, automating the entire customer engagement process. Additionally, the process of logging case tickets or archiving chat histories into your CRM becomes effortless, thanks to our ready-made APIs that can be seamlessly integrated into your existing systems, enhancing overall operational efficiency. With this innovative approach, your business can significantly improve customer satisfaction and loyalty.

Description

We offer intelligent solutions and professional insights designed to enhance your connections with both customers and employees. Our conversational platform seamlessly integrates human interaction with artificial intelligence, facilitating engagement for customers and staff at any time and place. This cutting-edge virtual agent, which includes chatbot capabilities, live chat, and conversational AI, is supported by our renowned orchestration platform, enabling you to deliver consistent, precise, personalized, and smooth omnichannel experiences on a large scale. Partnering with organizations globally, we work to enhance customer, employee, and contact center interactions while simultaneously lowering support expenses and boosting revenue. Our virtual agents and chatbots are already engaged in over 80 million conversations annually, and this figure is steadily increasing. Drawing on nearly twenty years of experience in providing effective self-service solutions, the Neutrino release of V-Person offers an ideal blend of conversational AI and orchestration tools, positioning your business for future success. This ensures that as technology evolves, your engagement strategies remain ahead of the curve.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Accenture Digital Identity No 
Automation Anywhere No 
Conduent Legal Invoice Analytics No 
DXC Cloud No 
Deloitte Cascade Suite No 
DocuShare No 
Facebook Yes 
Genesys Cloud CX No 
Google Cloud Security Command Center Yes 
Instagram Yes 
Telegram Yes 
WeChat Yes 
WhatsApp Yes 
X (Twitter) Yes 
livepro No 

Integrations

Accenture Digital Identity Yes 
Automation Anywhere Yes 
Conduent Legal Invoice Analytics Yes 
DXC Cloud Yes 
Deloitte Cascade Suite Yes 
DocuShare Yes 
Facebook No 
Genesys Cloud CX Yes 
Google Cloud Security Command Center No 
Instagram No 
Telegram No 
WeChat No 
WhatsApp No 
X (Twitter) No 
livepro Yes 

Pricing Details

$68 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Maven Lab

Founded

2006

Country

Singapore

Website

www.moobidesk.com

Vendor Details

Company Name

Creative Virtual

Founded

2003

Country

United Kingdom

Website

www.creativevirtual.com/solutions/

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Alternatives

Alternatives