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Description
Crafted to assist businesses in creating a smooth and engaging customer journey via an integrated platform. This solution caters to a wide variety of sectors such as insurance, banking, retail, telecommunications, and technology among others. In an era that is fast-paced and deeply interconnected, it is crucial for your target audience to reach out through their preferred and most convenient communication methods. During these interactions, they not only anticipate that you understand their needs but also expect swift responses from your side. Moobidesk consolidates all vital communication channels into a single, cohesive platform. By leveraging the power of Artificial Intelligence and Machine Learning, we simplify and expedite the management of both sales and customer support, automating the entire customer engagement process. Additionally, the process of logging case tickets or archiving chat histories into your CRM becomes effortless, thanks to our ready-made APIs that can be seamlessly integrated into your existing systems, enhancing overall operational efficiency. With this innovative approach, your business can significantly improve customer satisfaction and loyalty.
Description
Oracle B2C Service delivers cutting-edge and prompt customer support through various preferred channels. This collection of integrated customer service tools utilizes artificial intelligence and machine learning to enable service teams to efficiently handle routine tasks, allowing them to concentrate on providing specialized and personalized assistance directly to customers. Ensure flexibility and immediacy in customer service while maintaining a human element across multiple digital platforms. Implement a range of self-service options, enabling customers to find the information they need swiftly and in a way that aligns with their preferences. Provide instant feedback that customers appreciate through an engaging, AI-powered interface. Seamlessly incorporate assistance options throughout your website, ensuring that customers can easily find help without any hassle. Additionally, allow users the freedom to engage in chat or search for solutions while they continue to navigate your site, enhancing their overall experience. This comprehensive approach not only improves customer satisfaction but also fosters long-term loyalty.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Cirrus Contact Center
No
Facebook
Yes
Google Cloud Security Command Center
Yes
Instagram
Yes
Oracle Service
No
Sprinklr
No
Telegram
Yes
WeChat
Yes
WhatsApp
Yes
X (Twitter)
Yes
Integrations
Cirrus Contact Center
Yes
Facebook
No
Google Cloud Security Command Center
No
Instagram
No
Oracle Service
Yes
Sprinklr
Yes
Telegram
No
WeChat
No
WhatsApp
No
X (Twitter)
No
Pricing Details
$68 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Maven Lab
Founded
2006
Country
Singapore
Website
www.moobidesk.com
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/cx/service/b2c/
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
