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Description
Enhance the support experience for both customers and employees with a help desk software that can be set up in mere minutes and at a significantly reduced cost. Are you still relying on spreadsheets and emails to manage requests? Mojo Helpdesk consolidates everything into one intuitive platform. Reduce the volume of incoming requests by utilizing the integrated knowledge base. With Mojo, everything remains orderly, as tickets can be easily assigned and tagged. Thanks to Mojo's automation features, these processes can be handled seamlessly without manual intervention. Designed as a user-friendly cloud ticket tracking system, Mojo Helpdesk empowers organizations to deliver exceptional service to both employees and customers while keeping expenses low. Over a decade ago, Metadot, the company behind Mojo, recognized the need for a help desk solution that could provide our clients with personalized, engaging, and natural interactions. Unable to find a product that fulfilled our requirements, we took the initiative to create our own. Today, we're proud to offer this solution to organizations like yours, with thousands of businesses, from small teams to larger enterprises, relying on Mojo Helpdesk to efficiently assist their customers and staff every day. The platform's robust features make it an essential tool for any organization seeking to enhance their support operations.
Description
Track-It! stands out as the premier IT helpdesk solution for technology teams, offering an extensive array of integrated modules that encompass help desk functionalities, asset oversight, knowledge management, change control, procurement management, and endpoint management features including patch updates, software installation, and mobile device administration, all while remaining budget-friendly. Say goodbye to tedious manual tasks that result in excessive emails, piles of sticky notes, overlooked issues, overwhelmed help desk personnel, and a lack of effective task tracking and prioritization. Track-It! simplifies the help desk ticketing workflow through automated ticket generation, classification, routing, and prioritization, enhancing efficiency. Serving as the core of your IT operations, the help desk features provided by Track-It! blend functionality with user-friendliness, empowering your team to easily monitor their workloads, prioritize outstanding tickets, assess time allocation on IT activities, and identify critical problems affecting your organization. This comprehensive tool not only improves operational efficiency but also fosters a more organized and responsive IT environment.
API Access
Has API
No
API Access
Has API
No
Integrations
APIANT
Yes
ActiveCampaign
Yes
AdRem NetCrunch
Yes
Bedrock Analytics
Yes
Bitium
Yes
Campaign Monitor
Yes
Formstack
Yes
HelpOnClick Live Chat
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Integrations
APIANT
No
ActiveCampaign
No
AdRem NetCrunch
No
Bedrock Analytics
No
Bitium
No
Campaign Monitor
No
Formstack
No
HelpOnClick Live Chat
No
HubSpot CRM
No
HubSpot Customer Platform
No
Pricing Details
$29 per user per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$995.00/one-time
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Metadot
Founded
2006
Country
United States
Website
www.mojohelpdesk.com
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.trackit.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
