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Description
Enhance the support experience for both customers and employees with a help desk software that can be set up in mere minutes and at a significantly reduced cost. Are you still relying on spreadsheets and emails to manage requests? Mojo Helpdesk consolidates everything into one intuitive platform. Reduce the volume of incoming requests by utilizing the integrated knowledge base. With Mojo, everything remains orderly, as tickets can be easily assigned and tagged. Thanks to Mojo's automation features, these processes can be handled seamlessly without manual intervention. Designed as a user-friendly cloud ticket tracking system, Mojo Helpdesk empowers organizations to deliver exceptional service to both employees and customers while keeping expenses low. Over a decade ago, Metadot, the company behind Mojo, recognized the need for a help desk solution that could provide our clients with personalized, engaging, and natural interactions. Unable to find a product that fulfilled our requirements, we took the initiative to create our own. Today, we're proud to offer this solution to organizations like yours, with thousands of businesses, from small teams to larger enterprises, relying on Mojo Helpdesk to efficiently assist their customers and staff every day. The platform's robust features make it an essential tool for any organization seeking to enhance their support operations.
Description
Streamline the management of your IT assets using our automated network inventory tool while enhancing user support with our Helpdesk software. Our Helpdesk solution enables you to efficiently oversee your customers and their service contracts, ultimately boosting their satisfaction. Equip your team with an IT helpdesk platform designed to help them easily fulfill customer support demands. This comprehensive solution allows for accurate identification, physical inventorying with Barcode and RFID labels, and effective management of your movable assets. Your customers, whether internal or external, will appreciate a responsive service that quickly addresses their inquiries. The helpdesk software offers a centralized, rapid, and efficient system that can be accessed from any device, at any time, ensuring prompt handling of customer requests and leading to improved overall service delivery. By implementing our tools, you can create a seamless support experience that not only meets but exceeds user expectations.
API Access
Has API
No
API Access
Has API
No
Integrations
APIANT
Yes
ActiveCampaign
Yes
AdRem NetCrunch
Yes
Bedrock Analytics
Yes
Campaign Monitor
Yes
Constant Contact
Yes
Cyfe
Yes
HelpOnClick Live Chat
Yes
HubSpot Data Hub
Yes
HubSpot Marketing Hub
Yes
Integrations
APIANT
No
ActiveCampaign
No
AdRem NetCrunch
No
Bedrock Analytics
No
Campaign Monitor
No
Constant Contact
No
Cyfe
No
HelpOnClick Live Chat
No
HubSpot Data Hub
No
HubSpot Marketing Hub
No
Pricing Details
$29 per user per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Metadot
Founded
2006
Country
United States
Website
www.mojohelpdesk.com
Vendor Details
Company Name
SimplyDesk
Founded
1994
Country
France
Website
www.simplydesk.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
