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Average Ratings 7 Ratings
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Description
Enhance the support experience for both customers and employees with a help desk software that can be set up in mere minutes and at a significantly reduced cost. Are you still relying on spreadsheets and emails to manage requests? Mojo Helpdesk consolidates everything into one intuitive platform. Reduce the volume of incoming requests by utilizing the integrated knowledge base. With Mojo, everything remains orderly, as tickets can be easily assigned and tagged. Thanks to Mojo's automation features, these processes can be handled seamlessly without manual intervention. Designed as a user-friendly cloud ticket tracking system, Mojo Helpdesk empowers organizations to deliver exceptional service to both employees and customers while keeping expenses low. Over a decade ago, Metadot, the company behind Mojo, recognized the need for a help desk solution that could provide our clients with personalized, engaging, and natural interactions. Unable to find a product that fulfilled our requirements, we took the initiative to create our own. Today, we're proud to offer this solution to organizations like yours, with thousands of businesses, from small teams to larger enterprises, relying on Mojo Helpdesk to efficiently assist their customers and staff every day. The platform's robust features make it an essential tool for any organization seeking to enhance their support operations.
Description
Introducing a ready-to-use free helpdesk portal designed to enhance and streamline communication between customers and support teams efficiently. Elevate support engagement levels with our complimentary helpdesk platform, which effectively tackles disorganized mailboxes and unanswered customer inquiries. By automating processes, you can boost overall effectiveness as part of a strategic approach to success. This cloud-based solution is agile, user-friendly, and entirely free, making it easy to set up and tailor to your needs. It also prioritizes security and is compliant with GDPR regulations. Our dedicated helpdesk portal features a robust web-based ticketing system that is not only intuitive and straightforward but also customizable to fit your requirements. Raiseaticket's free helpdesk equips you with the tools necessary to provide exceptional customer support, ensuring that no request goes unnoticed. With this platform, you can transform your customer support experience and foster stronger relationships with your clients.
API Access
Has API
No
API Access
Has API
No
Integrations
APIANT
Yes
ActiveCampaign
Yes
AdRem NetCrunch
Yes
Bitium
Yes
Constant Contact
Yes
Cyfe
Yes
Facebook
Yes
Formstack
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Integrations
APIANT
No
ActiveCampaign
No
AdRem NetCrunch
No
Bitium
No
Constant Contact
No
Cyfe
No
Facebook
No
Formstack
No
HubSpot CRM
No
HubSpot Customer Platform
No
Pricing Details
$29 per user per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Metadot
Founded
2006
Country
United States
Website
www.mojohelpdesk.com
Vendor Details
Company Name
Fonicom
Founded
2007
Country
Malta
Website
raiseaticket.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
No
Document Storage
Yes
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
No
