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Description
Enhance the support experience for both customers and employees with a help desk software that can be set up in mere minutes and at a significantly reduced cost. Are you still relying on spreadsheets and emails to manage requests? Mojo Helpdesk consolidates everything into one intuitive platform. Reduce the volume of incoming requests by utilizing the integrated knowledge base. With Mojo, everything remains orderly, as tickets can be easily assigned and tagged. Thanks to Mojo's automation features, these processes can be handled seamlessly without manual intervention. Designed as a user-friendly cloud ticket tracking system, Mojo Helpdesk empowers organizations to deliver exceptional service to both employees and customers while keeping expenses low. Over a decade ago, Metadot, the company behind Mojo, recognized the need for a help desk solution that could provide our clients with personalized, engaging, and natural interactions. Unable to find a product that fulfilled our requirements, we took the initiative to create our own. Today, we're proud to offer this solution to organizations like yours, with thousands of businesses, from small teams to larger enterprises, relying on Mojo Helpdesk to efficiently assist their customers and staff every day. The platform's robust features make it an essential tool for any organization seeking to enhance their support operations.
Description
PracticeMojo offers a holistic solution for dental recall and appointment reminders, facilitating effortless communication with patients whenever needed while enhancing loyalty through dental marketing automation. By streamlining patient interactions, we implement impactful marketing initiatives designed to reactivate patients, schedule appointments, and remind them, ensuring your schedule remains full and your practice thrives financially. Patients can conveniently book their upcoming dental visits using their smartphones, tablets, or laptops, which not only saves valuable time for your staff but also enhances overall patient satisfaction. As your practice resumes operations, it is essential to have a robust dental communication system that integrates seamlessly with your practice management software for optimal efficiency and effectiveness. With PracticeMojo, you gain access to automated reminder messages, tailored marketing campaigns, and virtual tools that simplify your workflow. Furthermore, this solution aids in boosting practice revenue and minimizing no-show rates through its automated communication features, ultimately contributing to a more successful dental practice. Embracing such innovative tools can significantly transform patient engagement and streamline your operational processes.
API Access
Has API
No
API Access
Has API
No
Integrations
AdRem NetCrunch
Yes
AuditShipment
Yes
Bedrock Analytics
Yes
Bitium
Yes
Campaign Monitor
Yes
Constant Contact
Yes
Cyfe
Yes
Facebook
Yes
HelpOnClick Live Chat
Yes
HubSpot CRM
Yes
Integrations
AdRem NetCrunch
No
AuditShipment
No
Bedrock Analytics
No
Bitium
No
Campaign Monitor
No
Constant Contact
No
Cyfe
No
Facebook
No
HelpOnClick Live Chat
No
HubSpot CRM
No
Pricing Details
$29 per user per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Metadot
Founded
2006
Country
United States
Website
www.mojohelpdesk.com
Vendor Details
Company Name
PracticeMojo
Founded
2010
Country
United States
Website
practicemojo.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Appointment Reminder
Appointment Scheduling
No
Calendar Management
No
Call Reminders
No
Email Reminders
No
Online Booking
No
Payment Reminders
No
Recurring Appointments
No
Rescheduling
No
SMS Messaging
No
Two-Way Messaging
No
Dental
Appointment Management
No
Appointment Reminders
No
Claims Management
No
Clinical Charting
No
Imaging
No
Inventory Management
No
Patient Account Management
No
Patient Billing
No
Patient Records Management
No
Treatment Planning
No
Patient Engagement
Appointment Scheduling
No
Care Planning
No
Collaboration
No
Messaging
No
Mobile Access
No
Patient Education
No
Patient Portal
No
Personal Health Record
No
Progress Tracking
No
Self Management
No
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
