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Description

Velma is an innovative AI model created by Modulate, functioning as part of a comprehensive voice intelligence system that comprehends conversations directly from audio rather than depending on textual transcriptions. In contrast to conventional methods that first convert spoken language to text for analysis through language models, Velma employs an Ensemble Listening Model (ELM), which features a unique architecture capable of processing various facets of voice simultaneously, such as tone, emotion, pacing, intent, and behavioral cues. This advanced capability enables it to grasp the complete essence of a dialogue, not merely the spoken words, while identifying subtle indicators like stress, deceit, sarcasm, or escalation as they occur. Velma achieves this by integrating hundreds of specialized detectors, each targeting specific elements of speech, such as emotional context, inappropriate behavior, or signs of synthetic voice, and subsequently amalgamating these signals to derive deeper insights about the dynamics of the conversation. Consequently, this allows for a richer understanding of interactions in real time, enhancing the potential for more effective communication analysis.

Description

Elevate your survey experience with stunning and intuitive questionnaires that can be answered through voice and video. This innovative approach yields quicker and more comprehensive responses, as participants tend to provide three times the length and twice the detail when communicating verbally rather than through text. By observing and listening to users engaging with products, you can streamline your research and eliminate the need for an interviewer during structured interviews. Amplify your feedback process by tapping into the subtleties of tone, gaining insight into users’ true feelings. Voice communication facilitates the differentiation between genuine and insincere answers, allowing you to uncover valuable insights. Enjoy quick transcriptions in 32 languages, complete with sentiment analysis that categorizes responses by emotion, highlighting both the most positive and negative feedback. Additionally, you can classify responses into distinct emotional categories and monitor cadence and energy by recording speaking dynamics in each reply. Phonic seamlessly integrates with various platforms, from survey tools to websites, ensuring data can be efficiently exported. This comprehensive approach not only enhances the quality of feedback but also optimizes the overall research process, making it more effective and insightful.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Five9 Yes 
GENESYS Yes 
Microsoft Teams Yes 
Slack Yes 
Zendesk Yes 
Zoom Yes 

Integrations

Five9 No 
GENESYS No 
Microsoft Teams No 
Slack No 
Zendesk No 
Zoom No 

Pricing Details

$0.25 per hour
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Modulate

Founded

2019

Country

United States

Website

www.modulate.ai/velma

Vendor Details

Company Name

Phonic

Country

United States

Website

phonic.ai

Product Features

Product Features

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

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