Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Over the years, customers have changed how they transact with banks and interact with them. Customers expect banking services that are tailored to their needs and want convenience when transacting with banks. Banks will need to go beyond traditional approaches to meet the needs of modern customers. They should be able to deliver consistent and timely user experiences across all platforms and devices to satisfy them. Modefin's integrated Omni Channel Platform was created to assist financial institutions and banks in delivering modern, cross-platform customer experiences. It allows banks to meet customer expectations and create deeper, more personalized engagement. Modefin's Internet Banking solution is multi-channel and allows for interactive and contextual customer experiences.
Description
Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
Broadcom Service Desk Manager
No
Calabrio Call Recording
No
Facebook
No
LinkedIn
No
Microsoft Dynamics 365
No
Oracle Siebel CRM
No
SAP Cloud Platform
No
SAP Commerce Cloud
No
Salesforce
No
Integrations
Amazon Web Services (AWS)
Yes
Broadcom Service Desk Manager
Yes
Calabrio Call Recording
Yes
Facebook
Yes
LinkedIn
Yes
Microsoft Dynamics 365
Yes
Oracle Siebel CRM
Yes
SAP Cloud Platform
Yes
SAP Commerce Cloud
Yes
Salesforce
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Modefin
Founded
2011
Country
India
Website
modefin.com/omni-channel-banking/
Vendor Details
Company Name
Consilium Software
Founded
2007
Country
Singapore
Website
consiliuminc.com/product/UniAgent-crm-cti-connector
Product Features
Banking
ATM Management
No
Compliance Tracking
No
Corporate Banking
No
Credit Card Management
No
Credit Union
No
Investment Banking
No
Multi-Branch
No
Online Banking
No
Private Banking
No
Retail Banking
No
Risk Management
No
Securities Management
No
Transaction Monitoring
No
Mobile Banking
Bill Payment
No
Biometric
No
Cash Management
No
Chat / Messaging
No
Cross Selling Functionality
No
Digital Wallet
No
P2P Payments
No
Remote Deposit
No
SMS Banking
No
Transaction Monitoring
No
Voice Banking
No
Product Features
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No