Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Miuros transforms your data into practical insights using AI-driven analytics, quality assurance, and automation tailored for expanding customer service teams across the globe. With a treasure trove of customer service data at your disposal, we are here to help you extract its full potential. The Miuros Intelligence Suite enables you to quickly address complex inquiries, enhance customer experiences, and boost operational efficiency. Our adaptable dashboards empower managers to make informed, fair decisions independently based on data. Additionally, our quality assurance solution focuses on providing agents with opportunities for growth and improvement. For more established customer service teams, we offer an AI-powered assistant that leverages machine learning to handle repetitive tasks, allowing your team to focus on higher-level issues. Furthermore, our customer service data suite seamlessly integrates with platforms like Zendesk, Freshdesk, Salesforce Service Cloud, and Help Scout, ensuring you have comprehensive oversight of your customer service processes. We will handle the setup of your customer service data suite, eliminating the need for your IT department's involvement, so you can focus on what truly matters—enhancing service quality and customer satisfaction.
Description
Financial institutions increasingly require advanced software solutions to effectively utilize the vast amounts of data they gather regarding their services and customer interactions. This software must be capable of real-time data analysis to uncover correlations and recognize emerging trends. Additionally, it should generate comprehensive reports and visual representations of these complex analyses, which can assist the bank's leadership in making informed decisions. By analyzing all services available through the bank's active retail channels, targeted marketing strategies can be crafted, such as providing tailored value-added services that enhance the overall customer experience. To help banks maximize the potential of their extensive data and develop a thorough understanding of the information crucial for strategic insights, Auriga has introduced the WWS BAM (Business Analytics Management) system, which streamlines the analytics process and empowers decision-makers with actionable intelligence. This innovative approach not only enhances operational efficiency but also positions banks to adapt swiftly to market changes and customer preferences.
API Access
Has API
No
API Access
Has API
No
Integrations
Dixa
Yes
Freshdesk
Yes
Help Scout
Yes
Helpshift
Yes
Intercom
Yes
Salesforce Agentforce Service
Yes
Zendesk
Yes
Integrations
Dixa
No
Freshdesk
No
Help Scout
No
Helpshift
No
Intercom
No
Salesforce Agentforce Service
No
Zendesk
No
Pricing Details
€20 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Miuros
Founded
2016
Country
France
Website
miuros.com
Vendor Details
Company Name
Auriga
Country
United States
Website
www.aurigaspa.com/en/banking/products-and-solutions/business-analytics/wws-business-analytics-management/
Product Features
Data Analysis
Data Discovery
No
Data Visualization
Yes
High Volume Processing
No
Predictive Analytics
Yes
Regression Analysis
No
Sentiment Analysis
No
Statistical Modeling
No
Text Analytics
Yes
Product Features
Data Analysis
Data Discovery
No
Data Visualization
No
High Volume Processing
No
Predictive Analytics
No
Regression Analysis
No
Sentiment Analysis
No
Statistical Modeling
No
Text Analytics
No