Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Miuros transforms your data into practical insights using AI-driven analytics, quality assurance, and automation tailored for expanding customer service teams across the globe. With a treasure trove of customer service data at your disposal, we are here to help you extract its full potential. The Miuros Intelligence Suite enables you to quickly address complex inquiries, enhance customer experiences, and boost operational efficiency. Our adaptable dashboards empower managers to make informed, fair decisions independently based on data. Additionally, our quality assurance solution focuses on providing agents with opportunities for growth and improvement. For more established customer service teams, we offer an AI-powered assistant that leverages machine learning to handle repetitive tasks, allowing your team to focus on higher-level issues. Furthermore, our customer service data suite seamlessly integrates with platforms like Zendesk, Freshdesk, Salesforce Service Cloud, and Help Scout, ensuring you have comprehensive oversight of your customer service processes. We will handle the setup of your customer service data suite, eliminating the need for your IT department's involvement, so you can focus on what truly matters—enhancing service quality and customer satisfaction.

Description

Process Analytics Factory (PAF) has made it our mission revolutionize and democratize Process Mining. Our passion for innovation and our Process Mining Software PAFnow are the direct results of our intense research. We want our customers to be process experts and users of Process Mining. We are focused on making data-intensive work easier, more humane, and more up-to-date.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Dixa Yes 
Freshdesk Yes 
Help Scout Yes 
Helpshift Yes 
Intercom Yes 
Microsoft Dynamics 365 No 
Salesforce No 
Salesforce Agentforce Service Yes 
ServiceNow No 
Zendesk Yes 

Integrations

Dixa No 
Freshdesk No 
Help Scout No 
Helpshift No 
Intercom No 
Microsoft Dynamics 365 Yes 
Salesforce Yes 
Salesforce Agentforce Service No 
ServiceNow Yes 
Zendesk No 

Pricing Details

€20 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Miuros

Founded

2016

Country

France

Website

miuros.com

Vendor Details

Company Name

Process Analytics Factory

Founded

2014

Country

Darmstadt, DE / Ann Arbor, MI, USA

Website

pafnow.com

Product Features

Data Analysis

Data Discovery No 
Data Visualization Yes 
High Volume Processing No 
Predictive Analytics Yes 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics Yes 

Product Features

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

Data Mining

Data Extraction No 
Data Visualization No 
Fraud Detection No 
Linked Data Management No 
Machine Learning No 
Predictive Modeling No 
Semantic Search No 
Statistical Analysis No 
Text Mining No 

Alternatives

Alternatives

DataMelt Reviews

DataMelt

jWork.ORG
Freshdesk Reviews

Freshdesk

Freshworks
ChannelReply Reviews

ChannelReply

Threecolts