Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

AI note taker for online calls. Get human-accurate minutes for every meeting. This AI-powered meeting assistant makes your virtual meetings more organized and productive by recording, transcribing, and generating human-accurate minutes for every call. It ensures you never miss a detail, even if you can't attend. MinutesLink is ideal for remote team collaboration. It helps colleagues stay in sync, organize meetings efficiently and boost productivity. Key Features: - Automated Meeting Attendance - Accurate Transcriptions - Instant Meeting Minutes - Unlimited storage for all your recordings. - Multilingual Support: Supports 50+ languages - Concurrent Meeting Capture - Coming Soon - Digital Avatar: Get a personalized AI clone to manage meetings, handle tedious tasks, and monetize your expertise. MinutesLink is ideal for: - Managers, streamline your meeting processes to increase team productivity. - HR and Recruitment Professionals: Keep accurate notes of team discussions and candidate interviews. - Sales Managers can easily track client meetings and sales calls. - Consultants and Educators Document client interactions, project meetings Stay organized and boost your productivity. Try MinutesLink for free!

Description

Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Calendar Yes 

Integrations

Google Calendar No 

Pricing Details

$0
Basic: $0/month
Pro: from $9/month
Business: from $24/month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

MinutesLink

Founded

2023

Country

Estonia

Website

minuteslink.com

Vendor Details

Company Name

OpsTel Services

Founded

2010

Country

United States

Website

opstel.com

Product Features

Note-Taking

Categories / Organization Yes 
Clip From Web No 
Document Scanning No 
Formatting / Markdown No 
Handwriting No 
Hyperlinking No 
Image Insertion No 
List/Checklist Creation No 
Printing No 
Search Yes 
Sharing / Collaboration Yes 
Syncing No 
Templates No 
Voice Notes No 

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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