Average Ratings 15 Ratings
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Description
Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes Chat communication Ticket types Custom views.
Description
In any organization, technology is essential for achieving success, and the help desk serves as the cornerstone of a dependable and efficient IT setup. Beyond merely addressing daily IT challenges faced by users, the help desk also brings to light persistent IT issues, allowing organizations to pinpoint and resolve underlying causes, thus fostering a productive work environment. Seamlessly integrated into your current IT framework, NetSupport ServiceDesk offers the necessary processes to help you efficiently track, organize, manage, and tackle even the most challenging support issues. With its customizable and user-friendly browser-based interface that works on both desktop and mobile devices, it provides comprehensive workflow processes. Additionally, it generates extensive management reports and features a user-friendly self-service portal, equipping technicians with all the tools required for effective support delivery. Moreover, the solutions database allows customers to search for answers prior to submitting an incident, further enhancing the support experience. This proactive approach not only improves efficiency but also empowers users to resolve issues independently.
API Access
Has API
API Access
Has API
Integrations
Docker
Lansweeper
Microsoft Azure
baramundi Management Suite
Integrations
Docker
Lansweeper
Microsoft Azure
baramundi Management Suite
Pricing Details
$5/month/agent
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OPGK Software
Country
Poland
Website
www.mintsd.com
Vendor Details
Company Name
NetSupport
Founded
1989
Country
United Kingdom
Website
www.netsupport-inc.com/service-desk/
Product Features
Digital Asset Management
Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Incident Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
