Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.
Description
Bringing people together - connect, inform & engage your audiences.
Our solutions include intranet, community and knowledge management platforms, wiki's as well as smart FAQ software.
We are enthusiastic strategists, designers, and developers who use many years of technical know-how with great love for the highest possible customer satisfaction.
We love Drupal and other interfaces and automated processes. We have a profound knowledge of digital, artificial intelligence (AI) and transformation technologies. All our custom developments and products have at their core our unique data distribution engine called Wisdom Integration Engine, powered by the latest AI technologies and digital solutions.
zehnplus offers high-quality, sustainable and cost-efficient solutions. We offer strategic business know-how as well as project management and develop tailor-made software solutions.
We are specialists in digitizing the customer journey, custom software development and Drupal CMS.
We have successfully digitalized over 160 companies. Become one of them with us.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Five9
Yes
Indent
Yes
SAP CRM
Yes
SAP Knowledge Central
Yes
SAP Service Cloud
Yes
SAP SuccessFactors
Yes
Salesforce Agentforce Service
Yes
Salesforce Experience Cloud
Yes
SearchUnify
Yes
ServiceNow
Yes
Integrations
Five9
No
Indent
No
SAP CRM
No
SAP Knowledge Central
No
SAP Service Cloud
No
SAP SuccessFactors
No
Salesforce Agentforce Service
No
Salesforce Experience Cloud
No
SearchUnify
No
ServiceNow
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
7000/year
Pricing depends on the scope of the project
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
MindTouch
Founded
2005
Country
United States
Website
www.mindtouch.com
Vendor Details
Company Name
zehnplus
Founded
2008
Country
Switzerland
Website
www.zehnplus.ch/
Product Features
Help Authoring Tools
Collaboration Tools
No
Content Library
No
Drag & Drop Editing
No
Image Library
No
Import HTML / Word
No
Multi-Format Output
No
Offline Editing
No
Preview Output
No
Screenshot Tool
No
Search
No
Templates
No
Text Editor / Word Processor
No
Translation Tools
No
Version Control
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Product Features
Community
Content Management
Yes
Content Moderation
Yes
Discussions / Forums
Yes
Event Management
Yes
Group Management
Yes
Ideation / Crowdsourcing
No
Member Directory
Yes
Membership Management
Yes
Social Media Management
No
Website Management
Yes
White Label
No
Intranet
Activity / News Feed
Yes
Blogs
Yes
Calendar Management
No
Content Management
Yes
Discussions / Forums
Yes
Employee Directory
Yes
Knowledge Management
Yes
Policy Management
No
Search
Yes
Wiki
Yes
Knowledge Management
Artificial Intelligence (AI)
Yes
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
No
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes