Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.

Description

Imagine a scenario where organizations can instantly tap into the expertise and insights of subject matter experts (SMEs) with minimal effort. Envision a world where experiential knowledge is readily available, transcending geographical and linguistic barriers. What if we could unite the collective intellect of your organization seamlessly? Kaams® is designed to capture tacit knowledge and effectively store it within an innovative platform, empowering clients to leverage their organization’s collective memory whenever needed. Many of our clients utilize Kaams® to mitigate risks and safeguard their businesses, while others focus on implementing best practices to enhance their operational efficiency. Regardless of the situation, Kaams® serves as a vital tool for driving tangible improvements in business performance. This cloud-based platform facilitates the capture, contextualization, retention, sharing, and management of both tacit and explicit knowledge throughout an enterprise. By enabling the organization to “record” experiential knowledge effortlessly during daily operations, Kaams® empowers teams to learn and grow from their own experiences. Ultimately, this leads to a more informed and agile organization ready to tackle challenges head-on.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Five9 Yes 
Indent Yes 
SAP CRM Yes 
SAP Knowledge Central Yes 
SAP Service Cloud Yes 
SAP SuccessFactors Yes 
Salesforce Agentforce Service Yes 
Salesforce Experience Cloud Yes 
SearchUnify Yes 
ServiceNow Yes 
Zendesk Yes 
Zoho Directory Yes 

Integrations

Five9 No 
Indent No 
SAP CRM No 
SAP Knowledge Central No 
SAP Service Cloud No 
SAP SuccessFactors No 
Salesforce Agentforce Service No 
Salesforce Experience Cloud No 
SearchUnify No 
ServiceNow No 
Zendesk No 
Zoho Directory No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

MindTouch

Founded

2005

Country

United States

Website

www.mindtouch.com

Vendor Details

Company Name

Amsphere

Founded

2002

Country

United Kingdom

Website

www.amsphere.com/kaams

Product Features

Help Authoring Tools

Collaboration Tools No 
Content Library No 
Drag & Drop Editing No 
Image Library No 
Import HTML / Word No 
Multi-Format Output No 
Offline Editing No 
Preview Output No 
Screenshot Tool No 
Search No 
Templates No 
Text Editor / Word Processor No 
Translation Tools No 
Version Control No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal No 

Alternatives

Alternatives

Archbee Reviews

Archbee

AiurLabs
Bit.ai Reviews

Bit.ai

Bit Tech Labs