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Description
MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.
Description
An entirely free platform designed to develop a corporate knowledge hub allows users to create and edit wiki pages collaboratively with their teammates. You can store project descriptions, guidelines, and other essential information within a wiki, while also organizing them into structured hierarchies of nested pages linked through cross-references. The search functionality enables you to quickly locate the information you require throughout your entire knowledge base. You can format your text and incorporate drawings, tables, and links by utilizing Markdown, while using headings and cuts to emphasize crucial details. It is possible to provide access to all employees, restrict editing on certain pages, or prevent viewing of sensitive information. Every modification made to the pages is logged in a changelog, and notifications are sent whenever changes occur on the pages you are subscribed to. Additionally, you can integrate task lists from Yandex Tracker, ensuring that task names and assignees are updated automatically, while also embedding request and survey forms from Yandex Forms. This versatile tool not only stores comprehensive project descriptions but also incorporates task management seamlessly, enhancing overall productivity and collaboration within your team. With the ability to maintain a centralized knowledge repository, your organization can improve information sharing and teamwork significantly.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Five9
Yes
Indent
Yes
Markdown
No
SAP CRM
Yes
SAP Knowledge Central
Yes
SAP Service Cloud
Yes
SAP SuccessFactors
Yes
Salesforce Agentforce Service
Yes
Salesforce Experience Cloud
Yes
SearchUnify
Yes
Integrations
Five9
No
Indent
No
Markdown
Yes
SAP CRM
No
SAP Knowledge Central
No
SAP Service Cloud
No
SAP SuccessFactors
No
Salesforce Agentforce Service
No
Salesforce Experience Cloud
No
SearchUnify
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
MindTouch
Founded
2005
Country
United States
Website
www.mindtouch.com
Vendor Details
Company Name
Yandex
Founded
1997
Country
Russia
Website
cloud.yandex.com/en/services/wiki
Product Features
Help Authoring Tools
Collaboration Tools
No
Content Library
No
Drag & Drop Editing
No
Image Library
No
Import HTML / Word
No
Multi-Format Output
No
Offline Editing
No
Preview Output
No
Screenshot Tool
No
Search
No
Templates
No
Text Editor / Word Processor
No
Translation Tools
No
Version Control
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
