Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.

Description

Empowering your workforce is essential for them to provide exceptional service to your clients. Our omnichannel platform ensures that your employees work within a cohesive, intuitive framework that enhances the overall customer experience. By utilizing Panviva, you can minimize time spent on monotonous tasks, foster teamwork, and optimize the knowledge within your organization. We consolidate all organizational knowledge into a single, easily accessible location, motivating your staff towards achieving customer satisfaction. This means regardless of whether someone is the first or the hundredth hire, everyone can access the same reliable information. Our platform enables users to organize, share, and collaborate on materials seamlessly without navigating away from their workspace. Each team member is equipped with the necessary tools and resources to perform their duties effectively while receiving timely updates about any changes. In contrast to traditional onboarding methods that relied on classroom instruction and outdated manuals, Panviva empowers new employees to find all required information independently, ensuring they are well-prepared from day one. This innovative approach not only enhances efficiency but also contributes to a more confident and capable workforce.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Five9 Yes 
Indent Yes 
SAP CRM Yes 
SAP Knowledge Central Yes 
SAP Service Cloud Yes 
SAP SuccessFactors Yes 
Salesforce Agentforce Service Yes 
Salesforce Experience Cloud Yes 
SearchUnify Yes 
ServiceNow Yes 
Zendesk Yes 
Zoho Directory Yes 

Integrations

Five9 No 
Indent No 
SAP CRM No 
SAP Knowledge Central No 
SAP Service Cloud No 
SAP SuccessFactors No 
Salesforce Agentforce Service No 
Salesforce Experience Cloud No 
SearchUnify No 
ServiceNow No 
Zendesk No 
Zoho Directory No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

MindTouch

Founded

2005

Country

United States

Website

www.mindtouch.com

Vendor Details

Company Name

Upland Software

Founded

2010

Country

United States

Website

uplandsoftware.com/panviva/

Product Features

Help Authoring Tools

Collaboration Tools No 
Content Library No 
Drag & Drop Editing No 
Image Library No 
Import HTML / Word No 
Multi-Format Output No 
Offline Editing No 
Preview Output No 
Screenshot Tool No 
Search No 
Templates No 
Text Editor / Word Processor No 
Translation Tools No 
Version Control No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Digital Adoption Platforms

Audience Segmentation No 
Content Creation No 
Contextual Guidance No 
Data Validation No 
In-App Training No 
Launch Management No 
Multi-Language No 
Self Service Tools No 
Surveys & Feedback No 
User Onboarding Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal Yes 

Onboarding

Course Management No 
Document Management No 
E-Verify / I-9 Forms No 
Electronic Forms Yes 
Electronic Signature No 
Employee Handbook No 
Employee Portal No 
File Management No 
Job Description Management No 
Orientation Management Yes 
Self Service Portal No 
Task Management No 
Tax Forms No 
Training Management No 

Alternatives

Alternatives

Archbee Reviews

Archbee

AiurLabs
ScreenSteps Reviews

ScreenSteps

Blue Mango Learning Systems