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features
design
support

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Description

Microtalk is a leading provider of cloud communication services that help businesses of all sizes simplify their voice and connectivity needs. Its Cloud Phone System supports office, home, and remote work setups, offering IVR, secure call recording, team call queues, and WebRTC integration for seamless online calling. For larger operations, Microtalk’s Contact Centre solutions deliver high-performance VoIP trunks, skills-based routing, toll-free numbers, and a cloud-hosted predictive dialer to boost customer service efficiency. Businesses can also leverage Microtalk’s business-grade fibre internet, which supports speeds up to 10Gb with SD-WAN and MPLS integration for resilience. SMS solutions add further flexibility, allowing companies to launch mass texting campaigns, manage opt-outs automatically, and monitor performance in real time. With over 10,000 customers in 15 countries since 2008, Microtalk has built a reputation for reliable, innovative, and affordable communication technology. Its solutions require no capital investment, offering predictable per-user costs for easy scalability. Backed by 24/7 support and an in-house R&D team, Microtalk ensures continuous improvement and tailored solutions for every client.

Description

The system supports multi-tenancy, allowing clients to add an unlimited number of tenants and extensions within a single instance. Each client receives a tailored application interface to suit their specific requirements. A robust multi-authorization system enables the creation and management of admins, users, and resellers seamlessly. With a globally-recognized REST API, all call functions can be executed quickly and efficiently. You have the flexibility to run your services on one or multiple servers, adding or removing them as needed without facing any service interruptions when powering off a server. The integration with The Hub, along with customer portals and top CRM systems, facilitates faster and more reliable communications. Our dedicated support team is readily available during business hours to provide complimentary technical assistance in accordance with our SLA. The comprehensive service we provide is meticulously tailored to address the unique needs of your business. Additionally, you can monitor all inbound and outbound calls, whether they were answered or unanswered, along with other valuable metrics. This setup empowers teams to communicate effectively and collaborate seamlessly, ultimately enhancing overall work efficiency and productivity across the organization.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

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Screenshots View All

Integrations

HubSpot CRM Yes 
Amazon S3 No 
Bigin by Zoho CRM Yes 
Bitrix24 No 
HubSpot Customer Platform No 
Microsoft 365 No 
Pipedrive No 
Salesforce Yes 

Integrations

HubSpot CRM Yes 
Amazon S3 Yes 
Bigin by Zoho CRM No 
Bitrix24 Yes 
HubSpot Customer Platform Yes 
Microsoft 365 Yes 
Pipedrive Yes 
Salesforce No 

Pricing Details

$20/month
Free Trial No 
Free Version No 

Pricing Details

$57.05 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Microtalk Europe Limited

Founded

2008

Country

United Kingdom

Website

microtalk.co.uk

Vendor Details

Company Name

intuPBX

Country

United Kingdom

Website

intupbx.com

Product Features

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management Yes 
Encryption No 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement No 

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database Yes 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat No 
Reporting/Analytics Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing No 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing Yes 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail No 

Product Features

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Alternatives

Alternatives

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