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features
design
support

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Write a Review

Description

Microtalk is a leading provider of cloud communication services that help businesses of all sizes simplify their voice and connectivity needs. Its Cloud Phone System supports office, home, and remote work setups, offering IVR, secure call recording, team call queues, and WebRTC integration for seamless online calling. For larger operations, Microtalk’s Contact Centre solutions deliver high-performance VoIP trunks, skills-based routing, toll-free numbers, and a cloud-hosted predictive dialer to boost customer service efficiency. Businesses can also leverage Microtalk’s business-grade fibre internet, which supports speeds up to 10Gb with SD-WAN and MPLS integration for resilience. SMS solutions add further flexibility, allowing companies to launch mass texting campaigns, manage opt-outs automatically, and monitor performance in real time. With over 10,000 customers in 15 countries since 2008, Microtalk has built a reputation for reliable, innovative, and affordable communication technology. Its solutions require no capital investment, offering predictable per-user costs for easy scalability. Backed by 24/7 support and an in-house R&D team, Microtalk ensures continuous improvement and tailored solutions for every client.

Description

With over 90% of calls originating and terminating on our expansive on-net phone number footprint in the United States, we proudly achieve an industry-leading 97% call completion rate. As a recognized Tier 1 Carrier, we empower businesses to bypass intermediaries, resulting in savings of 20-40% on their current communication services. The conversations you have daily are a vital expression of your brand's identity. Inteliquent SIP Trunking enhances your engagement with every interaction, ensuring a smoother communication process. Our vast SIP network boasts the largest native footprint, providing straightforward solutions for both wholesalers and enterprises, so you can consistently be available for your clients with a reliable partner. As demand fluctuates throughout the day or year, you may find the need to rapidly increase your capacity to accommodate temporary spikes in call volume or to support your fast-paced growth. With our secure online portal, you can immediately scale your capacity, manage number inventory, or modify routing as required. Furthermore, integration with Inteliquent APIs allows for effortless provisioning and management of your applications, streamlining your operational efficiency. This comprehensive approach ensures that your communication infrastructure is always optimized for performance and reliability.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

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Screenshots View All

Integrations

Bigin by Zoho CRM Yes 
HubSpot CRM Yes 
Salesforce Yes 

Integrations

Bigin by Zoho CRM No 
HubSpot CRM No 
Salesforce No 

Pricing Details

$20/month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Microtalk Europe Limited

Founded

2008

Country

United Kingdom

Website

microtalk.co.uk

Vendor Details

Company Name

Voyant

Founded

2003

Country

United States

Website

www.voyant.com

Product Features

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management Yes 
Encryption No 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement No 

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database Yes 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat No 
Reporting/Analytics Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing No 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing Yes 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail No 

Product Features

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Alternatives

Alternatives

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