Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The on-premises business phone solution that provides all the essential tools for your organization to enhance customer interactions. At the core of Mitel's premier on-site communication offerings lies MiVoice Business, which includes MiCollab, MiTeam Meetings, and MiContact Center Business, allowing employees to reap the benefits of unified, scalable, and mobile communication seamlessly. This solution equips your business with everything necessary to elevate communication standards through effective mobility, team collaboration, video conferencing, and outstanding customer experience management. MiVoice Business is tailored to accommodate businesses ranging from 5 to 130,000 users, whether operating from a single location or across multiple sites worldwide. Furthermore, the software installed on Mitel Collaboration Service Appliances can run on standard x-86 servers within a virtualized setup, streamlining operations by reducing the need for multiple appliances—an especially valuable feature for clients opting for a centralized unified communications deployment. With MiVoice Business, organizations can ensure that their communication infrastructure is both flexible and robust, fostering growth and innovation.
Description
Our AI and IoT (AIoT) solutions empower clients to make informed business decisions by leveraging real-time data on the usage of their onsite equipment, which in turn enhances their capacity to improve customer service, logistics, and sales opportunities. By monitoring onsite temperature and performance in real-time, businesses can anticipate potential failures in refrigerators, vaccines, tests, and medications, thereby improving reliability. This technology allows for continuous performance tracking of machinery, enabling the delivery of value-added services while gaining insights into product usage. By adopting a proactive approach, companies can enhance customer satisfaction and provide valuable insights that promote optimal operational efficiency. Furthermore, it helps optimize compliance for in-store appliances and machinery while minimizing both inventory and maintenance expenses. In the food and beverage industry, chain stores manage thousands of locations, each equipped with multiple appliances, yet often lack the capability to effectively monitor and track the usage of these devices, which can lead to inefficiencies. Ultimately, implementing AIoT technology can transform the way businesses operate, fostering a culture of continuous improvement and greater accountability in appliance management.
API Access
Has API
No
API Access
Has API
No
Integrations
CASH+ Call Recording Software
Yes
OfficeWatch Call Reporting
Yes
OpenScape Session Border Controller
Yes
OpenText CX-E Voice
Yes
Oreka TR
Yes
SAP Store
No
TimelyBill
Yes
Integrations
CASH+ Call Recording Software
No
OfficeWatch Call Reporting
No
OpenScape Session Border Controller
No
OpenText CX-E Voice
No
Oreka TR
No
SAP Store
Yes
TimelyBill
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Mitel Networks
Founded
1973
Country
Canada
Website
www.mitel.com
Vendor Details
Company Name
YOUTILIGENT
Founded
2018
Country
Israel
Website
www.youtiligent.com
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
No
Contact Management
Yes
IVR / Voice Recognition
No
Inbound Reporting
Yes
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
Yes
Product Features
IoT Analytics
Activity Dashboard
No
Activity Tracking
No
Analytics
No
Asset Tracking
No
Data Collection
No
Data Synchronization
No
Data Visualization
No
ETL
No
Multiple Data Sources
No
Performance Analysis
No
Real-Time Analytics
No
Real-Time Data
No
Real-Time Monitoring
No
Status Tracking
No