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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Metricwire empowers organizations to gauge real-world experiences, guiding the development of innovative treatments, services, and policies that significantly affect the outcomes valued by individuals. To grasp the real-life challenges encountered by your target audience, one must delve into the intricacies of daily living; however, often the necessary data is either unavailable or challenging to analyze. By facilitating relevant and contextual data collection, Metricwire allows you to uncover vital insights that may have been overlooked, and do so in a more efficient timeframe. Comprehending the origins of signs, symptoms, and conditions is crucial for formulating effective and enduring treatment policies. With Metricwire’s adaptive protocols that respond to individual behaviors and contexts, you can remain focused on understanding which strategies are effective and for whom they work best. Failing to adequately monitor, evaluate, and engage with participants during a trial can lead to feelings of isolation and disengagement, potentially putting their well-being at risk and undermining the overall success of the study. Therefore, utilizing Metricwire can bridge the gap between participants and researchers, fostering a more connected and informed trial environment.

Description

Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX No 
Pointel DCCM No 

Integrations

Genesys Cloud CX Yes 
Pointel DCCM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

MetricWire

Website

metricwire.com

Vendor Details

Company Name

Pointel

Founded

1999

Country

United States

Website

www.pointel.com/solutions/cms/

Product Features

Electronic Data Capture

Audit Trail No 
CRF Tracking No 
Data Entry No 
Data Verification No 
Distributed Capture No 
Document Imaging No 
Document Indexing No 
Forms Management Yes 
Remote Capture No 
Study Management No 

Product Features

Change Management

Approval Workflow No 
Audit Trail No 
Automated Notifications No 
Change Calendar No 
Change Planning No 
Compliance Management No 
Prioritization No 
Release Management No 
Task Management No 
Tracking & Reporting No 
Training Management No 

CMDB

Change Management No 
Configuration Management No 
Data Visualization Yes 
Device Auto Discovery No 
IT Asset Management No 
Impact Management No 
License Management No 
Performance Management No 
Relationship Mapping No 

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