Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Metricwire empowers organizations to gauge real-world experiences, guiding the development of innovative treatments, services, and policies that significantly affect the outcomes valued by individuals. To grasp the real-life challenges encountered by your target audience, one must delve into the intricacies of daily living; however, often the necessary data is either unavailable or challenging to analyze. By facilitating relevant and contextual data collection, Metricwire allows you to uncover vital insights that may have been overlooked, and do so in a more efficient timeframe. Comprehending the origins of signs, symptoms, and conditions is crucial for formulating effective and enduring treatment policies. With Metricwire’s adaptive protocols that respond to individual behaviors and contexts, you can remain focused on understanding which strategies are effective and for whom they work best. Failing to adequately monitor, evaluate, and engage with participants during a trial can lead to feelings of isolation and disengagement, potentially putting their well-being at risk and undermining the overall success of the study. Therefore, utilizing Metricwire can bridge the gap between participants and researchers, fostering a more connected and informed trial environment.
Description
Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.
API Access
Has API
No
API Access
Has API
No
Integrations
Genesys Cloud CX
No
Pointel DCCM
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
MetricWire
Website
metricwire.com
Vendor Details
Company Name
Pointel
Founded
1999
Country
United States
Website
www.pointel.com/solutions/cms/
Product Features
Electronic Data Capture
Audit Trail
No
CRF Tracking
No
Data Entry
No
Data Verification
No
Distributed Capture
No
Document Imaging
No
Document Indexing
No
Forms Management
Yes
Remote Capture
No
Study Management
No
Product Features
Change Management
Approval Workflow
No
Audit Trail
No
Automated Notifications
No
Change Calendar
No
Change Planning
No
Compliance Management
No
Prioritization
No
Release Management
No
Task Management
No
Tracking & Reporting
No
Training Management
No
CMDB
Change Management
No
Configuration Management
No
Data Visualization
Yes
Device Auto Discovery
No
IT Asset Management
No
Impact Management
No
License Management
No
Performance Management
No
Relationship Mapping
No