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Description

Online booking platforms are increasingly dominating the travel industry, drawing customers away from traditional travel agencies. This trend is largely fueled by the surge in internet users who prefer the convenience of self-service online booking options. To remain competitive against these platforms, travel agencies must leverage the quality of their customer service as their main differentiator. For smaller and medium-sized travel agencies, enhancing operational efficiency is a crucial challenge they must address. Striking the right balance between cost reduction and maintaining high service standards is vital. In today's ever-evolving landscape, travel agencies must adeptly manage their business size in response to economic fluctuations. With over two decades of experience in travel technology and innovative solutions, Merkur’s Travel Office 9.0 has been specifically crafted to support the needs of small and medium-sized travel agencies, empowering them to thrive in a competitive market. This specialized software not only streamlines operations but also enhances the customer experience, ensuring agencies can maintain their edge despite the rise of online competitors.

Description

RMW uses our cloud-based GSA FedRAMP approved Virtual Employee Network (VEN), to fully automate/modernize permanent station change operations across the federal government. Our intuitive software allows all stakeholders (traveler and approving officials, travel officer, HR office) the ability to collaborate to build travel authorization (TA), amends, manage HHGs and allow employees to initiate voucher submissions via Q&A interview. VEN uses APIs to automatically calculate TA cost estimates and pay PCS vouchers. Travel portal allows travelers and travel offices to submit and process vouchers through an automated workflow. The report module provides agencies visibility into all relocation-related expenses (obligation, vouchers disbursements and HHGs invoicing), and taxes (WTA FICA Medicare, State, Local, W2) that are used for decision support as well as metric analysis. VEN business rules can be configured in accordance with FTR, JTR and DSSR regulations, as well as agency-specific policies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$50 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Merkur Systems

Country

Germany

Website

www.merkursoft.de

Vendor Details

Company Name

Relocation Management Worldwide

Founded

2002

Website

relomw.com

Product Features

Travel Agency

Central Reservation System No 
Customer Database Yes 
Flight Booking Yes 
GDS / OTA Integration Yes 
Itinerary Creation Yes 
Marketing Management No 
Payment Processing Yes 
Promotions Management Yes 
Quote Management No 
Rental Car Reservations Yes 
Single / Group Reservations No 

Product Features

Relocation

Content Library Yes 
Cost Management Yes 
Employee Portal Yes 
Expense Management Yes 
Immigration Management No 
Move Progress Tracking Yes 
Onboarding No 
Reimbursement Management Yes 
Surveys & Feedback Yes 
Tax Management Yes 
Vendor Management Yes 

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