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Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
Description
We specialize in creating custom merchant accounts designed specifically for high-risk sectors. No matter if your business deals with distinctive products, is susceptible to fraud, or experiences chargebacks, our payment processing solutions are tailored to meet your needs. As a leading provider of high-risk merchant accounts, Zen Payments delivers specialized solutions to assist businesses grappling with financial hurdles stemming from their transaction history or industry classification. Our extensive array of merchant services caters to various industries, backed by significant experience in handling high-risk transaction volumes across the country. By trusting us with your high-risk merchant services, you can take advantage of our extensive network, which includes more than 15 direct relationships with banks and processors, to secure the perfect long-term solution for your merchant account. Reach out to us today to discover our same-day approval process, learn about industries we serve, and explore our gateway solutions designed for your specific requirements. Together, we can pave the way for your business's financial success and stability.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Adobe Acrobat Sign
Yes
Authorize.Net
No
BigCommerce
No
Cybersource
No
Hyperise
Yes
LiveChat
Yes
Microsoft Outlook
Yes
NMI Merchant Central
Yes
Refold
Yes
Shopify
No
Integrations
Adobe Acrobat Sign
No
Authorize.Net
Yes
BigCommerce
Yes
Cybersource
Yes
Hyperise
No
LiveChat
No
Microsoft Outlook
No
NMI Merchant Central
No
Refold
No
Shopify
Yes
Pricing Details
$1,499 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Vendor Details
Company Name
Zen Payments
Website
zenpayments.com
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
