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Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
Description
Slyce360 serves as a comprehensive platform for payments compliance and risk management, catering to acquirers, ISOs, payment facilitators, merchants, and CRM/SaaS providers. This innovative solution aids acquiring teams in evaluating merchant risk during the underwriting process and ensuring compliance post-onboarding, particularly for card-not-present and recurring-payment sectors. By integrating payments and merchant CRM data, it creates detailed risk profiles and facilitates a unified perspective on compliance issues. The platform proactively identifies emerging challenges related to card associations, chargebacks, and fraud thresholds, while also pinpointing potential risk sources and offering tailored action plans for merchants. Furthermore, it enables effective collaboration between merchants and acquiring partners through shared compliance insights, ensuring that action plans are verifiable by both entities. Slyce360 is designed to enhance ongoing portfolio monitoring and risk management, making it an essential tool in the payments ecosystem. Ultimately, it empowers all parties involved to maintain a secure and compliant environment while navigating the complexities of payment processing.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Adobe Acrobat Sign
Yes
Hyperise
Yes
LiveChat
Yes
Microsoft Outlook
Yes
NMI Merchant Central
Yes
Refold
Yes
Zapier
Yes
Integrations
Adobe Acrobat Sign
No
Hyperise
No
LiveChat
No
Microsoft Outlook
No
NMI Merchant Central
No
Refold
No
Zapier
No
Pricing Details
$1,499 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Vendor Details
Company Name
SLYCE360
Founded
2020
Country
United States
Website
www.slyce360.com
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
