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Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
Description
SecureGlobalPay is a well-established provider of comprehensive merchant account services catering to both retail and high-risk sectors. We specialize in delivering complete merchant solutions tailored for diverse business types, with a particular emphasis on high-volume merchants that may face challenges in approval, such as those in ticketing, firearms sales, telemedicine, adult services, collections agencies, and the travel and hospitality industries. Additionally, we offer support to merchants who have experienced account terminations or suspensions and are looking to rebuild their processing capabilities. To ensure we meet the unique needs of our clients, we operate multiple business units focused on specific industry segments. Our team is composed of knowledgeable professionals who collaborate closely with merchants to identify the most suitable services from our extensive offerings. Once a merchant account is set up, we continue to nurture our relationships, providing ongoing support and assistance to help them thrive in their respective markets. This commitment to long-term partnerships allows us to adapt our services as merchants grow and their needs evolve.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Adobe Acrobat Sign
Yes
Hyperise
Yes
LiveChat
Yes
Macola
No
Magento
No
Microsoft Outlook
Yes
NMI Merchant Central
Yes
NetSuite
No
QuickBooks Online
No
Refold
Yes
Integrations
Adobe Acrobat Sign
No
Hyperise
No
LiveChat
No
Macola
Yes
Magento
Yes
Microsoft Outlook
No
NMI Merchant Central
No
NetSuite
Yes
QuickBooks Online
Yes
Refold
No
Pricing Details
$1,499 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Vendor Details
Company Name
SecureGlobalPay
Country
United States
Website
secureglobalpay.net
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
Payment Gateways
ACH / eCheck support
No
Buyer Authentication
No
Credit / Debit Support
No
Customer Information Storage
No
Fraud Prevention
No
Invoicing
No
Multi-Currency
No
PCI Compliance
No
Point-of-Sale (POS)
No
Recurring Billing / Subscriptions
No
Reporting / Analytics
No
