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Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
Description
To create a fluid and uninterrupted customer experience, it is essential to implement advanced payment optimization tailored specifically to the requirements of your business. Leverage innovative payment technology that accommodates various alternative payment methods, ensuring that even the most discerning clients are satisfied. A high-risk merchant account serves as a contractual agreement between the merchant and their bank, granting the necessary legal authorization to process credit card transactions online. Additionally, this account facilitates the acceptance of wire transfers, E-wallet transactions, cryptocurrencies, debit cards, and international payment options chosen by the merchant. To acquire a high-risk merchant account, one must complete an application form. Upon approval by a payment service provider, the merchant is granted access to a payment gateway, which is the software that enables online payment processing. This type of merchant account is crucial for high-risk businesses looking to accept payments through digital channels. Understanding the criteria that classify your business as high-risk can help in navigating the complexities of payment processing, so it’s advisable to review the list of high-risk industries provided. By doing so, businesses can better prepare themselves for the challenges and requirements associated with high-risk merchant accounts.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Adobe Acrobat Sign
Yes
Hyperise
Yes
Klarna
No
LiveChat
Yes
Microsoft Outlook
Yes
NMI Merchant Central
Yes
Paysafe
No
Refold
Yes
Sofort
No
UnionPay
No
Integrations
Adobe Acrobat Sign
No
Hyperise
No
Klarna
Yes
LiveChat
No
Microsoft Outlook
No
NMI Merchant Central
No
Paysafe
Yes
Refold
No
Sofort
Yes
UnionPay
Yes
Pricing Details
$1,499 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Vendor Details
Company Name
PaySpace Processing
Founded
2009
Country
Latvia
Website
payspacelv.com
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
Payment Gateways
ACH / eCheck support
No
Buyer Authentication
No
Credit / Debit Support
No
Customer Information Storage
No
Fraud Prevention
No
Invoicing
No
Multi-Currency
No
PCI Compliance
No
Point-of-Sale (POS)
No
Recurring Billing / Subscriptions
No
Reporting / Analytics
No
Payment Processing
ACH Check Transactions
No
Bitcoin Compatible
No
Debit Card Support
No
Gift Card Management
No
Mobile Payments
No
Online Payments
No
POS Transactions
No
Receipt Printing
No
Recurring Billing
No
Signature Capture
No
