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Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
Description
NMI Gateway is a purpose-built, partner-first payments platform that delivers white-label, omnichannel infrastructure across every merchant environment. Designed forISOs, banks, financial institutions, ISVs, software companies and SaaS platforms, it enables secure, scalable, and customizable payment acceptance. NMI does not sell to merchants—we powers 4,000+ partners serving over 1 million businesses worldwide.
Unlike gateways tied to a single processor, NMI gives partners full control over branding, pricing, and merchant relationships. With 150+ processor connections, 125+ shopping cart integrations, and support for 235,000+ connected payment devices, it provides unmatched flexibility across retail, in-app, mobile, e-commerce, and unattended environments. Developers can integrate through robust APIs and SDKs, building custom routing strategies, dynamic payment flows, and multi-MID configurations without vendor lock-in.
Value-added tools like Shopify integration for embedded commerce and Bill Connect for syncing with accounting platforms such as QuickBooks and Xero extend functionality. Additional module including network tokenization, recurring billing, and fraud prevention, helping partners reduce churn, boost approval rates, and enhance payment security.
Processing over 5.8 billion transactions annually and powering $440+ billion in payment volume, NMI Gateway transforms payments from a backend utility into a customizable, revenue-generating platform that empowers partners to build differentiated, long-term merchant relationships.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Adobe Acrobat Sign
Yes
Aleph
No
Chargeback Defense
No
Chargezoom
No
Chase Merchant Services
No
DrivingSchoolSoftware.com
No
First Data
No
Hyperise
Yes
Jezzam
No
LiveChat
Yes
Integrations
Adobe Acrobat Sign
No
Aleph
Yes
Chargeback Defense
Yes
Chargezoom
Yes
Chase Merchant Services
Yes
DrivingSchoolSoftware.com
Yes
First Data
Yes
Hyperise
No
Jezzam
Yes
LiveChat
No
Pricing Details
$1,499 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Vendor Details
Company Name
NMI
Founded
2001
Country
United States
Website
www.nmi.com
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
Payment Gateways
ACH / eCheck support
Yes
Buyer Authentication
Yes
Credit / Debit Support
Yes
Customer Information Storage
Yes
Fraud Prevention
Yes
Invoicing
Yes
Multi-Currency
Yes
PCI Compliance
Yes
Point-of-Sale (POS)
Yes
Recurring Billing / Subscriptions
Yes
Reporting / Analytics
Yes
Payment Processing
ACH Check Transactions
Yes
Bitcoin Compatible
No
Debit Card Support
Yes
Gift Card Management
No
Mobile Payments
Yes
Online Payments
Yes
POS Transactions
Yes
Receipt Printing
Yes
Recurring Billing
Yes
Signature Capture
No
