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Description
Mercana is an innovative customer intelligence platform fueled by artificial intelligence, tailored specifically for direct-to-consumer e-commerce brands to effectively analyze, enhance, and leverage their existing customer data to foster growth. It seamlessly integrates with a company's customer database, enriching each profile with more than 100 distinct data points, which encompass aspects like social media activity, professional history, demographics, interests, and behavioral cues, thus creating a comprehensive and actionable portrait of every customer. The platform excels in pinpointing high-value individuals, including influencers, executives, athletes, and corporate buyers across over 15 distinct categories, utilizing AI to identify patterns and reveal VIP customers that would typically go unnoticed. Once these key individuals are identified, Mercana equips businesses with a suite of built-in tools for proactive engagement, including automated outreach capabilities through email, Instagram, and LinkedIn, alongside a pipeline management system to monitor and nurture relationships. In addition, its AI-driven search functionality empowers teams to easily query their customer base, facilitating informed decision-making and tailored marketing efforts. This holistic approach not only enhances customer understanding but also drives meaningful interactions that can significantly boost sales.
Description
Olo is the leading platform for on-demand commerce that powers the digital transformation of the restaurant industry. Olo's enterprise SaaS engine allows brands to maximize the convergence between digital and brick-and mortar operations by processing millions of orders every day. The Olo platform gives brands the ability to capture consumer demand and manage orders across all channels. Olo customers have access to over 100 technology partners and can create digital experiences with the most flexible and flexible restaurant commerce ecosystem. Olo is used by over 500 restaurants to increase digital sales, maximize profitability and maintain direct consumer relationships.
Acquired Wisely, a leader in customer intelligence and engagement platforms for restaurants, in October 2021
API Access
Has API
No
API Access
Has API
No
Integrations
Aloha Cloud by NCR Voyix
No
Bite Kiosk
No
Cartwheel
No
DoorDash
No
Elavon
No
GetSwift
No
Hostie
No
Klaviyo
Yes
L Squared Digital Signage
No
Oracle MICROS POS
No
Integrations
Aloha Cloud by NCR Voyix
Yes
Bite Kiosk
Yes
Cartwheel
Yes
DoorDash
Yes
Elavon
Yes
GetSwift
Yes
Hostie
Yes
Klaviyo
No
L Squared Digital Signage
Yes
Oracle MICROS POS
Yes
Pricing Details
$79 per month
Free Trial
No
Free Version
No
Pricing Details
Visit the Contact Us page on our website to get in touch with our team for pricing details.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Mercana
Country
United States
Website
www.mercana.so/
Vendor Details
Company Name
Olo
Founded
2005
Country
United States
Website
www.olo.com
Product Features
Product Features
Delivery Management
Customer Portal
Yes
Dispatch Management
Yes
Driver ETA
Yes
Driver Management
Yes
For Courier Services
No
For Freight
No
For Restaurants
Yes
Order Tracking
Yes
Routing
Yes
Scheduling
Yes
Signature Capture
No
Surveys & Feedback
Yes
Food Delivery
Delivery Tracking
Yes
Dispatch Management
Yes
For Restaurants
Yes
Gift Card Management
Yes
Menu Management
Yes
Online Ordering
Yes
Order Management
Yes
Routing
Yes
Sales Trend Analysis
Yes
Supports Loyalty Program
Yes
Online Ordering
Integrated Gift Cards
No
Menu / Product View
Yes
Mobile Ordering
Yes
Push Notifications
No
Reporting / Analytics
Yes
Rewards / Loyalty Program
No
Secure Payment Processing
Yes
Store Locator
No
White-Label
Yes
Restaurant Management
Billing & Invoicing
No
Built-in Accounting
No
Employee Management
No
Food Costing
No
Inventory Management
No
Kitchen Management
No
Menu Management
Yes
Payroll Management
No
Point of Sale (POS)
No
Reporting/Analytics
Yes
Reservations Management
Yes
Sales Tracking
Yes
Table Management
Yes
Wait List Management
Yes
Waitstaff Management
No
Restaurant Marketing
Advertising Management
No
CRM
Yes
Customer Data Platform
Yes
Email Marketing
Yes
Feedback Management
Yes
Loyalty Management
No
Marketing Automation
Yes
Menu Management
Yes
Online Ordering
Yes
Personalization
Yes
Promotion Management
Yes
SMS Marketing
Yes
Social Media Management
No
Website Builder
Yes
Restaurant Reservations
Capacity Monitoring
No
Custom Reservation Inventory
No
Deposits / Prepayment Processing
No
Email Marketing
Yes
Facebook Reservations
No
Feedback Management
Yes
Guest Data
Yes
Guest Notifications
Yes
Mobile App Booking
No
Online / Website Reservations
Yes
Reminders
Yes
Reporting / Analytics
Yes
Seat / Table Optimization
No
Text/SMS Communications
Yes
Waitlist Management
Yes
