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ease
features
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance the support experience for your website visitors with live chat, a transformative tool that many businesses recognize as essential; however, managing it internally can prove challenging. The high costs associated with effective management have deterred numerous companies from implementing this technology. Fortunately, Melu offers a solution that can change the game. By integrating our services into your online operations, you can boost conversion rates and sales while delivering exceptional customer care. Our live chat operators are expertly trained to interact with your clients as if they were part of your own team. Throughout the onboarding phase, we ensure that our operators grasp your business's unique identity, values, and brand ethos, allowing them to represent your organization authentically. Setting up managed live chat with Melu is straightforward, risk-free to trial, and budget-friendly. With a diverse clientele spanning various sectors—including law, accountancy, fashion, PR, hospitality, dentistry, property, and education—Melu is well-equipped to cater to your specific needs and enhance your customer engagement strategy. Partner with us to transform your visitor interactions into meaningful connections.

Description

Since 2005, OCC has been delivering live chat assistance to more than 18,000 websites. For business owners looking to engage with visitors through real-time conversations, OCC's chat support software stands out as the leading solution in live support. By utilizing this software, you can offer your customers and site visitors the personal guidance and expert advice they desire. For more established businesses, the Premium Version unlocks the complete range of OCC features not found in the Free version, such as customizable chat windows, access to chat history, the option to buy additional operators or departments, and real-time language translation capabilities. With OCC Enterprise, you can enjoy an exceptionally competitive pricing model that includes all features, limitless operators, infinite websites, and numerous departments, all while ensuring data security through 256-bit SSL encryption. This makes OCC not only the most affordable option for enterprise-level chat software but also a reliable choice for businesses aiming to enhance customer interaction. Don't miss out on the opportunity to elevate your customer service experience!

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$161 per month
Free Trial Yes 
Free Version No 

Pricing Details

$2 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Melu

Country

United Kingdom

Website

meluchat.com

Vendor Details

Company Name

Motava

Website

www.onlinechatcenters.com

Product Features

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

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