Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
MegaDialer, a cloud-based call centre software, is designed to assist businesses with predictive or preview dialing. Users can view campaign information, track agents, and perform real-time analysis through the interactive interface.
MegaDialer features include instant call reports, on demand recording, call supervision, call layout after complete, caller ID and call monitoring, automated re-calls as well as automated emailing, incoming calls management, real-time activity panels and call list for agents.
MegaDialer can also be integrated with CRM and SMS systems, allowing employees to manage leads. Pricing is determined by usage. Technical support is available via email or phone.
Description
Nextiva Call Center offers a robust cloud-based platform for communication and teamwork, equipped with top-tier call center functionalities designed to enhance your first call resolution rates through sophisticated call routing capabilities. Additionally, it offers features such as automated callbacks and prompt responses for incoming calls, while also facilitating seamless monitoring of both call flow and volume. Utilizing the Nextiva Call Center solution enables organizations to efficiently adapt to varying call volumes without the need for any alterations to their existing infrastructure. Key functionalities include automatic call distribution, advanced interactive voice recording, real-time agent status display, instant escalation options, call promotion features, three-way conference calling, call queuing, and comprehensive monitoring, among others. Furthermore, this system ensures that your communication infrastructure remains agile and responsive to the needs of your business.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Calendar
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Pipedrive
Yes
Plecto
Yes
Twilio
Yes
Zoho CRM
Yes
Integrations
Google Calendar
No
HubSpot CRM
No
HubSpot Customer Platform
No
Pipedrive
No
Plecto
No
Twilio
No
Zoho CRM
No
Pricing Details
Choose a Tailored Rate
The higher amount you recharge, the better prices you will have on your call costs
250€/per top up
500€/per top up
1000€/per top up
The higher amount you recharge, the better prices you will have on your call costs
250€/per top up
500€/per top up
1000€/per top up
Free Trial
Yes
Free Version
No
Pricing Details
$50.00/month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Megacall
Founded
2008
Country
Spain
Website
megacall.es/en/megadialer-call-center-software/
Vendor Details
Company Name
Nextiva
Founded
2008
Country
United States
Website
www.nextiva.com
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
No
FTC Compliance
No
Lead Capture
Yes
Lead Management
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes