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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

There’s no need for installation or manual backups, as we handle everything to allow you to concentrate on your workshop, accessible from any location and device at any time. Our comprehensive solution includes features for managing bookings, job assignments, inventory control, customized invoicing, and tracking vehicle history along with service reminders sent via email or SMS. With smart tools for auto-suggestions, auto-completion, and address verification, you can enjoy a streamlined workflow that requires minimal typing. The core of MechanicDesk is designed to keep you informed about every job in your workshop at a glance. Collaborate with your teammates in real-time for efficient job management, and effortlessly store customer information for easy retrieval throughout the platform. Always have a clear view of your workshop's inventory, as our stock alert and reordering features ensure you never run out of supplies again, enabling you to focus on providing excellent service. This holistic approach not only saves you time but also enhances productivity, allowing your workshop to thrive.

Description

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Freshdesk No 
Intercom No 
KUKUI Yes 
Microsoft Dynamics 365 No 
Salesforce No 
Tyro EFTPOS Yes 
Windcave Yes 
Zendesk No 
Zendesk Chat No 

Integrations

Freshdesk Yes 
Intercom Yes 
KUKUI No 
Microsoft Dynamics 365 Yes 
Salesforce Yes 
Tyro EFTPOS No 
Windcave No 
Zendesk Yes 
Zendesk Chat Yes 

Pricing Details

$55 per month
Free Trial No 
Free Version No 

Pricing Details

$199 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Autodeck

Country

Australia

Website

www.mechanicdesk.com.au

Vendor Details

Company Name

TypeGenie

Founded

2015

Country

United Kingdom

Website

www.typegenie.net

Product Features

Auto Repair

Billing & Invoicing Yes 
CRM Yes 
Digital Vehicle Inspections (DVI) No 
Inventory Management Yes 
Labor Rates Yes 
Maintenance Scheduling Yes 
Parts Management No 
Quotes / Estimates No 
Service History No 
VIN Lookup Yes 
Vehicle Tracking No 
Work Order Management Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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