Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
There’s no need for installation or manual backups, as we handle everything to allow you to concentrate on your workshop, accessible from any location and device at any time. Our comprehensive solution includes features for managing bookings, job assignments, inventory control, customized invoicing, and tracking vehicle history along with service reminders sent via email or SMS. With smart tools for auto-suggestions, auto-completion, and address verification, you can enjoy a streamlined workflow that requires minimal typing. The core of MechanicDesk is designed to keep you informed about every job in your workshop at a glance. Collaborate with your teammates in real-time for efficient job management, and effortlessly store customer information for easy retrieval throughout the platform. Always have a clear view of your workshop's inventory, as our stock alert and reordering features ensure you never run out of supplies again, enabling you to focus on providing excellent service. This holistic approach not only saves you time but also enhances productivity, allowing your workshop to thrive.
Description
Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Freshdesk
No
Intercom
No
KUKUI
Yes
Microsoft Dynamics 365
No
Salesforce
No
Tyro EFTPOS
Yes
Windcave
Yes
Zendesk
No
Zendesk Chat
No
Integrations
Freshdesk
Yes
Intercom
Yes
KUKUI
No
Microsoft Dynamics 365
Yes
Salesforce
Yes
Tyro EFTPOS
No
Windcave
No
Zendesk
Yes
Zendesk Chat
Yes
Pricing Details
$55 per month
Free Trial
No
Free Version
No
Pricing Details
$199 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Autodeck
Country
Australia
Website
www.mechanicdesk.com.au
Vendor Details
Company Name
TypeGenie
Founded
2015
Country
United Kingdom
Website
www.typegenie.net
Product Features
Auto Repair
Billing & Invoicing
Yes
CRM
Yes
Digital Vehicle Inspections (DVI)
No
Inventory Management
Yes
Labor Rates
Yes
Maintenance Scheduling
Yes
Parts Management
No
Quotes / Estimates
No
Service History
No
VIN Lookup
Yes
Vehicle Tracking
No
Work Order Management
Yes
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No