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Description
The landscape of digital work has undergone a significant transformation. Workers now have the autonomy to choose their working hours, locations, and devices that enhance their productivity. As a result, they anticipate immediate access to services at their fingertips. While this may seem complicated, it is quite manageable. Utilizing Matrix42, your IT department can seamlessly manage all endpoints, applications, and services through a unified platform. This approach not only facilitates cost transparency but also ensures adherence to compliance regulations. It’s efficient, uncomplicated, and secure. Employees desire enjoyable experiences in their workplace, which encompasses the ability to work at their own pace using their preferred devices, along with a suite of digital services backed by artificial intelligence. Concurrently, IT is responsible for maintaining data security on all devices and ensuring compliance. Our software strikes an effective balance between the objectives of the business and the IT department. By applying ITIL Best Practices and the Self-Service Portal, we streamline order, approval, and provisioning workflows. Moreover, expenses and licenses are automatically allocated to the appropriate cost centers, guaranteeing compliance is upheld. This holistic approach not only maximizes efficiency but also empowers employees to thrive in a modern work environment.
Description
Assyst empowers your workforce by ensuring they have access to the necessary technology, support, and expertise to maintain high productivity levels. With web and mobile accessibility to services and assistance available anytime, anywhere, and on any device, it provides a seamless user experience. The digital service management tools are specifically designed to facilitate large-scale remote work. By utilizing an intelligent service desk chatbot, you can alleviate over 30% of your support capacity. Assyst serves as a ready-to-use application for overseeing IT Services without the complications and costs typically associated with ITSM solutions like ServiceNow and BMC Remedy. It offers complete transparency, governance, and oversight of IT investments and the corresponding business value they yield. Additionally, you can manage assets and automate processes to enhance business value in an increasingly complex physical and virtual IT environment. The advanced ITOM technology simplifies the management of a dynamic portfolio of IT services, allowing companies to adapt swiftly to rapid changes. This makes Assyst an indispensable tool for organizations aiming to optimize their IT operations efficiently.
API Access
Has API
API Access
Has API
Integrations
Arxes Data Management
Axonius
Check Point IPS
Check Point Infinity
ConSol CM/Helpdesk
EcholoN
Performance Livestock Analytics
samQ License Optimizer
Integrations
Arxes Data Management
Axonius
Check Point IPS
Check Point Infinity
ConSol CM/Helpdesk
EcholoN
Performance Livestock Analytics
samQ License Optimizer
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Matrix42
Founded
1992
Country
United States
Website
www.matrix42.com
Vendor Details
Company Name
IFS assyst
Founded
1988
Country
United Kingdom
Website
assyst.ifs.com
Product Features
License Management
Automatic SKU Recognition
Central LM Server
Copy Protection
History Tracking
Node Management
Online Activation
Portable License
Sarbanes-Oxley Compliance
Timing Rights
Trial License
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal