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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Provide a versatile payment option that caters to the diverse needs of your merchants across various channels and markets. The bond between banks and their merchant clients is weakening as new competitors emerge, seeking to capture your customers' interest. Position your brand and enhance customer relationships by implementing your own payment gateway solution, backed by Mastercard Payment Gateway Services. This unified approach addresses the needs of all merchants, regardless of their size. Facilitate essential global merchant clients who require access to markets that are currently unsupported. Whether transactions occur in-person, online, or through mobile and wearable devices, our comprehensive payment gateway services equip your merchants with a robust payment strategy tailored for their operations. In a constantly evolving global payments environment, it is crucial to provide your customers with cutting-edge payment strategies. Additionally, leverage a sophisticated, multi-layered defense system against fraud, employing advanced analytics and innovative measures to minimize fraudulent transactions effectively. By doing so, you not only protect your merchants but also build trust and loyalty in the marketplace.

Description

NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem. At its core are three integrated tools: Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting. ScanX – A risk assessment engine for KYC, KYB, and AML compliance. MonitorX – Continuous monitoring that provides real-time oversight of merchant risk. Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter. Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces. Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth. With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat Sign No 
Enfuce Yes 
Global Prime Yes 
Latitude Yes 
LoanPro Yes 
Microsoft Outlook No 
Nas.io Yes 
PremierCashier Yes 
ProBit Global Yes 
Qashier Yes 
SaaSykit Yes 
Strikepay Yes 
Synctera Yes 
Tap & Wash Yes 
Topper Yes 
Voly Yes 
Yuno Yes 
Zai Yes 
Zapier No 
Zotlo Yes 

Integrations

Adobe Acrobat Sign Yes 
Enfuce No 
Global Prime No 
Latitude No 
LoanPro No 
Microsoft Outlook Yes 
Nas.io No 
PremierCashier No 
ProBit Global No 
Qashier No 
SaaSykit No 
Strikepay No 
Synctera No 
Tap & Wash No 
Topper No 
Voly No 
Yuno No 
Zai No 
Zapier Yes 
Zotlo No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1,499 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Mastercard

Country

United States

Website

www.mastercard.com/gateway/partner/white-label.html

Vendor Details

Company Name

NMI

Country

United States

Website

www.nmi.com/products/merchant-relationship-management/

Product Features

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

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